Retail Operations Associate
3 days ago
WHO WE ARE
At Flaaah The Bakery, we take our pastries seriously, and ourselves a little less so. We are all about buttery layers, flaky perfection, and delivering those "wow, this is so good" moments to everyone who walks through our doors. Behind the fun is a hardworking, passionate team that loves what we do and takes pride in doing it well. If you love great food, good people, and a vibrant, fast-paced environment, you might be the perfect fit for us.
OUR VISION
To build a bakery universe like no other, where creativity, craft, and community come together.
HOW SHALL WE DO THIS?
By spreading love and happiness through every bite
THE ROLE
We are looking for a full-time Retail Operations Associate to join our retail management team. You will be part of the heartbeat of Flaaah retail team, helping them deliver amazing hospitality, and making sure everything runs smoothly in-store.
WHAT YOU'LL DO
- Assist with purchasing essential items for the outlet as needed
- Be the frontline of customer support, ensuring every guest feels cared for and happy
- Manage service recovery and follow up on customer feedback to maintain excellent satisfaction (all complaints recovered is the goal)
- Handle vendor dealings, payments, and weekly supplier invoice submissions to MK Green (with proper chop and sign)
- Take charge of petty cash claims and ensure timely, accurate submissions
- Support marketing efforts, from preparing collateral to rolling out campaigns in-store and online
- Coordinate monthly email marketing to keep our community engaged
- Manage Oddle system updates and ensure product availability is always accurate
- Oversee and support outlet training, making sure all staff follow SOPs and deliver consistent hospitality
- Support our partner brands with marketing, collaborations and special initiatives
- Handle Instagram customer service and make sure our online presence reflects the same warmth as our stores
WHO YOU ARE
- A positive, reliable team player who loves working with people
- Great at multitasking and keeping calm in a fast-paced environment
- Strong ability to think and solve problems
- Detail-oriented and takes pride in getting things done properly
- Previous experience in retail or F&B is a bonus, but not a must
- Eager to learn, contribute, and grow within a supportive team
Read more about us:
"Flaaah's bakers have perfected the skill of creating harmonious flavour pairings while still allowing individual ingredients to shine."
"Pair any of the above with a coffee or tea, and you've divined the recipe for one of the city's best bakery brunches."
"As far as standout pastries go, Flaaah has caught our attention."
Job Types: Full-time, Permanent, Contract
Pay: RM2, RM3,000.00 per month
Benefits:
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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