Datacenter Operations Manager

2 days ago

Johor Bahru, Johor, Malaysia One Search Consulting (Executive Search) Full time

Our client is a Global DC company

Reporting to the Operations Director, the Operations Manager is responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster. This role ensures the continuous and efficient operation of data centre infrastructure and upholds high standards of service delivery. The successful candidate will lead a team of technical and operations staff, ensuring the delivery of critical services 24/7.

RESPONSIBILITIES

Operational Management:

Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all

systems and infrastructure function optimally, and achieve 100% up􀆟me and compliance

with customers' SLAs.

Implement and maintain operational policies, procedures, and best practices to ensure data

centre efficiency and reliability.

Manage incident response, troubleshooting, and resolution to minimize downtime and

service disruptions.

Measure operational metrics, analyse data and identify risks.

Team Leadership:

Lead, mentor, and develop a team of operations and technical staff, fostering a culture of

excellence and continuous improvement.

Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers

between shifts.

Conduct regular training sessions and performance evaluations to enhance team capabilities

and productivity.

Maintenance and Upgrades:

Plan and oversee preventative and corrective maintenance activities, ensuring all equipment

and systems are serviced according to manufacturer and company standards.

Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring

minimal impact on operations.

Safety and Compliance:

Ensure all data centre operations comply with relevant health, safety, and environmental

regulations.

Maintain up-to-date documentation and records to support compliance audits and

certifications.

Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2,

and PCI DSS.

Customer Support:

Collaborate with the customer support team to provide "smart hands" services for retail

customers, ensuring prompt and professional service delivery.

Address customer queries and issues related to data centre operations, ensuring high levels

of customer satisfaction.

Strategic Initiatives:

Support the Campus Director in developing and implementing strategic initiatives to enhance

data centre performance and support business growth.

Participate in budget planning and cost management activities to ensure operational

efficiency and financial performance.

CANDIDATE REQUIREMENTS:

Bachelor's degree in Engineering field.

Minimum of 7-10 years of experience in data centre, Semiconductor, Pharmaceutical operations, with at least 3-5 years in a managerial role.

Strong knowledge of data centre infrastructure, including power, cooling, and network

systems.

Proven experience in managing technical teams and 24/7 operations.

Excellent problem-solving skills and the ability to manage complex operational challenges.

Strong communication and interpersonal skills, with the ability to collaborate effectively with

internal and external stakeholders.

Certifications such as CDCP, CDCS, or similar are highly desirable.

Work location is based in Johor Bahru

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