X Onsite IT Executive
1 week ago
JOB DESCRIPTION
- Helpdesk Service Delivery
•Responsible for analyzing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations.
•Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.
•Deliver high-quality technical support for key business users. Collaborate closely with the IT team and other departments to ensure effective service delivery and continuous improvement.
Internal Operations Management
Act as a subject matter expert in Helpdesk operations, leading and optimizing assigned operational areas, while providing professional support in collaboration with other IT functions. Operational areas include but are not limited to Tech procurement, video/ audio conferencing systems, laptop management, and Windows system management.
Project Management
Lead or participate in supporting global or cross-functional initiatives. Drive and evaluate the implementation of technical solutions, proactively identify and address potential risks, and ensure successful project delivery with expected outcomes.
Job Type: Permanent
Pay: RM4, RM6,000.00 per month
Benefits:
- Professional development
Application Question(s):
- Please describe your experience in end User Enviroment
Work Location: In person
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