IT Support

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia FPT Software Malaysia Sdn. Bhd. Full time

Job Summary

We are seeking a proactive and customer-oriented IT Support/Helpdesk staff to join our team in Malaysia. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities

· Provide first-level technical support to end-users via phone, email, or in-person.

· Troubleshoot hardware, software, and network issues.

· Install, configure, and maintain computer systems and peripherals.

· Manage user accounts and access rights (Active Directory, Microsoft 365).

· Support remote users using remote desktop tools (e.g., Quick Assist, MS Teams).

· Document issues and resolutions in the ticketing system.

· Coordinate with higher-level support teams when necessary.

· Maintain IT inventory and ensure proper asset tracking.

Requirements Technical Skills

· Basic knowledge of computer hardware and software troubleshooting.

· Familiarity with Windows, macOS, and basic networking concepts.

· Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.

· Understanding of ITIL processes is an advantage.

Qualifications

· Diploma or Bachelor's degree in Information Technology or related field.

· Relevant certifications (CompTIA A+, ITIL, Microsoft Certified) are a plus.

Soft Skills

· Strong communication and interpersonal skills.

· Ability to explain technical issues to non-technical users.

· Good time management and problem-solving abilities.

· Team player with a customer-first mindset.

Language

· Proficient in English (spoken and written).

· Additional language skills (e.g., Japanese, Chinese) are a plus.

Working Conditions

· May require shift work or on-call support.

· Office-based with occasional remote support.

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