Credit Control
1 day ago
The Credit Control & Collection Executive is responsible for the timely collection of maintenance charges, sinking funds, and other dues from parcel owners and tenants. The role supports the Management Corporation (MC) in maintaining a healthy cash flow and ensures compliance with company policies and relevant statutory requirements.
Key Responsibilities:
- Monitor owners' and tenants' accounts to ensure timely collection of maintenance fees, sinking funds, and other outstanding payments.
- Issue reminders, notices, and statements of accounts in accordance with internal SOPs and Strata Management Act requirements.
- Conduct professional and tactful follow-ups via calls, emails, or written correspondence.
- Coordinate with panel lawyers for issuance of legal notices or recovery proceedings when necessary.
- Prepare and present monthly collection reports for Management Committee (MC) meetings.
- Recommend and implement collection improvement measures to reduce arrears.
Requirements:
- Minimum 2 years of relevant experience in credit control, collection, or accounts receivable
- Strong communication and negotiation skills with professionalism in handling owners and tenants.
- Strong communication and interpersonal skills — must be proficient in English and Mandarin to communicate effectively with a diverse group of owners and residents.
- Meticulous, responsible, and able to work independently with minimal supervision.
- Added Advantage: Knowledge of the Strata Management Act 2013 (Act 757), Strata Management & Familiarity with legal collection processes, tribunal procedures, and engagement with lawyers for arrears management.
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