Admin Assistant, Sales Support

Role Overview

As a redONE evangelist, the Assistant, Sales Support is a key figure in managing pre- and post-sales processes with deep exposure to the RSS system. This role is essential in ensuring operational excellence and effective cross-functional coordination. Key accountabilities include:

• As a key person responsible for the end-to-end onboarding process of new partners via RSS and upcoming Partner Onboarding platforms.
• Manage all correspondence and escalations between the Channel team and internal departments, ensuring timely resolutions.
• Monitor and maintain state POSM stock levels to ensure availability and proper disbursement.
• Establish and maintain relationships with vendors, ensuring service quality within allocated budgets.
• Prepare and provide accurate data and reports to support sales team strategies and decisions.
• Respond promptly to communications via phone calls, emails, and messaging platforms such as WhatsApp and Telegram.
• Deliver training (onsite/online) for partners, sales teams, and new staff on RSS, MPartner, product SOPs, etc. Also act as the first point of contact for MPartner knowledge for channel partners.
• Attending other company-related events/functions as and when necessary.
• Perform additional tasks as required by management and reporting manager.

Job Responsibilities

1. Onboarding
   
   a. Verify all partner onboarding documentation and information prior to escalation to relevant stakeholders.
   
   b. Update and manage the full lifecycle of partner applications (submission, pending, to escalate, ID created) within a 24-hour SLA.
   
   c. Master and support all processes related to:

i. New Partner Recruitment

ii. Transfer of Ownership (ToO)

iii. Re-join Requests

iv. Upgrade & Downgrade of Partner Status

d. Serve as key person for MyPartner Portal.

e. Submission of Monthly RSA Report to GTM Sales.
2. Training & Liaison HQ

a. To train partners for any new products, processes & system enhancements.

b. Support LDU HQ in assessing and training partners.

c. Compile partners' and partner staff feedback received during training, and submit a training report as the assigned trainer and liaison.
3. PR Submission & Execution

a. Roadshow Activities

i. Submit quarterly Forecast Roadshow Planning Reports (from SM/RH) for GTM approval.

ii. Prepare and submit PRs for Roadshows, SA BOM, and Partner Gatherings/Meetings.

iii. Prepare Monthly Roadshow Reports, including Proof of Execution (POE) and Activation Reports (post-event) to Trade Marketing (TM) team.

b. POSM & Makeover

i. Handle end-to-end POSM procurement: sourcing, PR submission, disbursement, and stock tracking.

ii. Submit Monthly Inventory Stocktake Reports to Trade Marketing (TM) team.

iii. Provide Regional Purchase Order (PO) reports with complete invoices and job completion photos (e.g., for banner/signage installations) to Finance.

c. Devices Management

i. Forecast and submit device requirements to redON based on run rates and inputs from SM/RH.

ii. Perform stock-out activities in redPOS and manage stock distribution upon receipt of devices.
4. Admin

a. Answering emails, phone calls, WhatsApp / Telegram and any correspondence.

b. Competitive comparison between telco, product, marketing, promotion, and commission.

c. Prepare daily, weekly, and monthly reports to support the sales team in performance tracking and decision-making.

d. Finance Related:

i. Monthly Petty Cash Claim Report

ii. Monthly Courier services invoice

iii. Triton – Service, Repaid & Maintenance (If required)

e. HR Related:

i. Monthly Attendance Report & Documentations

ii. Monthly triton milage

f. Trade Marketing Related:

i. Annually Premier Shop (PS) Operation Status Report

ii. TVS - PS Blue Pepper Latest Visual Updates

Job Requirements

• Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Proficient in Bahasa Malaysia, English, Mandarin, Tamil, or other languages and a local dialect will be an added advantage.
• Strong communication skills, dynamic, result-oriented, with excellent presentation skills.
• Highly motivated and driven to grow.
• Personal qualities: Positive, passionate, collaborative, and able to perform in a challenging environment, as well as being a team player.
• At least 1 Year of working experience in the related field is required for this position.
• Preferably specialized in Clerical/Administrative Support or equivalent.
• This is a full-time position based in Kuantan, Pahang.