Customer Success Executive

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bukku Accounting Full time

Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software currently being used by more than 10k SMEs in the country.We're looking for the right candidate to help take our customers' satisfaction to the next level, we want you to be part of the success story in building the best accounting software in Southeast AsiaResponsibilitiesProvide exceptional support to our customers through live chat and email, occasionally with outbound calls.Obtain strong product knowledge in order to resolve customer's queries effectively.Go the extra miles to understand customers' pain points and try to resolve in a timely manner.Maintain good relationships with our customers and ensure their business success by using our products.Manage and escalate bug reports and feature requests to the product team.Work closely with the product and development team in resolving customer's technical issues.RequirementsBasic accounting knowledge required (Diploma / degree or professional certificates in accounting or equivalent).Minimum 1 year of working experience in accounting or customer servicing role. (Fresh graduates with great potential are welcomed)Junior to mid-level positions available.Attentive and empathetic to customers' challenges and pain points.Strong written and verbal communication skills in English language with another added language, either Chinese language or Malay language.Tech savvy & high attention to detail.Possess excellent self-motivation and self-discipline.Strong logical thinking and analytical skills.The perfect candidate:Having a "think big, start small" mindset (You're ambitious yet patient).Having a growth mindset (You thrive on challenge and hungry for improvements).Attention to detail (You can spot pixel difference with naked eyes).Confident yet humble (Confident when you know stuffs).True team player (If you want to go far, go together).Company InfoBukku Accounting is a 100% homegrown cloud accounting platform started by a serial technopreneur. It aims at over 1 million micro and small businesses in Malaysia that are mostly still relying on outdated technologies and software, and sometimes worse, pen & paper. We are building a platform of software & services to help small business owners and accountants to digitalise their business and operation. By leveraging on latest technologies such as artificial intelligence and machine learning, we are doing the best we can to automate the manual processes for our clients.Bukku was launched in early 2020 and is already one of the fastest growing cloud accounting solutions in the country, accumulating more than 10,000 subscribers. We are funded by private investors since December 2020 and is set to grow and penetrate the Malaysian market before going regional.We

  • Customer Success Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Search Indonesia Full time

    We're looking for a dedicated and proactive Client Success & Support Specialist to join our team in Kuala Lumpur. In this role, you'll split your time between client success operations and customer support, helping clients achieve great results while ensuring users receive quick, friendly, and accurate assistance.Main Responsibilities :Maintain and Client...

  • Customer Success Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 45,600 - 100,000 per year

    About The RoleThe Customer Success Executive (CSE) is responsible for managing customer accounts post-onboarding. Your primary mission is to ensure customers successfully adopt our software, achieve their desired business outcomes (Value Realization), and maintain high satisfaction, thereby maximizing customer lifetime value and minimizing churn risk.Job...

  • Customer Success Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OR Technologies Sdn Bhd Full time 60,000 - 120,000 per year

    ORTech: Your Path to Data-Driven SuccessJoin OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.As a data-centric organization, we specialize in:Data Engineering and Data...

  • Customer Success Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time 120,000 - 200,000 per year

    We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working,...

  • Customer Success

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WIZ Full time 80,000 - 120,000 per year

    About usWIZ.AIprovides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency.WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business...

  • Customer Success Account Mgmt

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Full time 54,000 - 1,800,000 per year

    Customer Strategy & Relationship Management Build and maintain trusted relationships with customer stakeholders and technical professionals. Coordinate cross-functional v-teams to align resources with customer outcomes. Demonstrate executive presence and adapt communication style from boardroom to backroom. Collaborate with account teams and contribute to...

  • Customer Success Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Ltd. Full time 25,000 - 80,000 per year

    Job DescriptionConduct strategic outreach and check-ins with customers based on usage data and key milestone tracking to ensure optimal platform adoption.Utilize internal analytics (usage, feature adoption, support tickets) to identify and flag potential at-risk customers early, immediately initiating targeted success plans to stabilize the account.Own the...

  • Customer Success Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 40,000 - 60,000 per year

    Main Responsibilities:Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success.Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies.Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to...

  • Customer Success Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Malaysia Full time 900,000 - 1,200,000 per year

    The Customer Success Manager is the primary point of contact for customers, ensuring their satisfaction with the Athena MDR service. The role requires building strong relationships with customers, understanding their unique needs, and providing exceptional support to drive customer satisfaction and retention.Responsibilities:Customer Relationship Management:...

  • Customer Success Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WATI Full time

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...