英语&小语种客服

4 days ago

Malaysia G8-Yr Full time 64,000 - 128,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business

【KC Global 小语种服务计划】
基于kc global现有用户和增长计划,平台、客服和市场的人开了会决定如下:

1,欧洲语种:大概率会从kc global下线,故直接在合规站规划

2,一期用AI工具提供:俄语(咨询量较大),越南语(增长重要地区)

3,新申请HC:6 (2个小语种人员,1.5越南市场翻倍,2.5用AI操作步骤增加30%),1俄语客服,1越南语客服,4英语客服;人员招聘地:吉隆坡

4,使用AI工具比本地招人,节省:5HC(2-3HC/语种),培训和管理成本大大降低。

24年咨询HC:
俄语:5.9,25年暂时不加HC
越南语:1.5, 25年计划咨询量翻倍

语种校对和优化;
俄语:1 HC

越南语:1 HC

AI 工具操作步骤增加30%:
俄语:1.8 HC
越南语:0.9 HC
 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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