Operation Manager
1 week ago
Company Background:
We are representing a company in the self-service laundry industry, and they are looking for a Operation Manager to cover the Klang Valley areas.
Job Responsibilities:
- Lead and manage the team to deliver excellent service.
- Motivate and improve team performance.
- Make sure all operations follow company standards, including service quality, customer service, sales, and internal controls.
- Improve branch performance by increasing sales, managing expenses, and finding cost-saving opportunities.
- Plan staffing and recruitment. Identify training needs and guide team members on weekly sales goals, store management, operations, and customer service.
- Supervise Outlet Supervisors to ensure branch cleanliness, good sales, and positive customer experiences.
- Check and make sure all daily, weekly, and monthly reports are accurate and submitted on time.
- Ensure branch administration, stock control, and safety procedures are done properly.
- Monitor all outlet operations to make sure they follow company rules and policies.
- Plan and run branch marketing activities.
- Work with the marketing team to make sure promotional materials are sent and displayed on time.
- Review token levels and CDM reports. Prepare sales collection and cleaning schedules for the branch.
- Handle customer complaints when needed.
Job Requirements:
- Minimum SPM and above.
- At least 2 years working experience in the retail business.
- Candidates with experience managing multiple outlets have an advantage.
- Must be customer-friendly, have good integrity, and attention to detail.
- Must possess own transport.
Working Hours:
- Monday - Friday (9:00am - 6:00pm)
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