Associate I, DevOps Engineer, Digital

JOB SUMMARY

The role is for an Associate I DevOps Engineer involves automating software processes, managing application infrastructure and performance, and facilitating team collaboration.

The candidate must be able to troubleshoot technical issues, implement security solutions and resolve customer problems. The role includes setting up monitoring tools to continuously track performance metrics and improve the performance of the applications.

The role requires the candidate to work closely with cross-functional teams and stakeholders to deliver high-quality solutions that align with the enterprise architecture using sustainable and scalable technology stacks.

The candidate must have a broad understanding of business and technology. The role requires the candidate to have excellent communication skills to bridge the gap between the technical and non-technical stakeholders.

The goal is to create an automated process from development to support, continuously improve performance, troubleshoot, and support technical and customer issues that support the objectives towards customer and operational excellence.

KEY DUTIES AND RESPONSIBILITIES

• Front-End Feature Development: Design, develop, and implement new user-facing features using React (web) and React Native (mobile).
• UI/UX Collaboration: Work closely with UI/UX designers to translate designs and wireframes into high-quality code.
• Component Reusability: Build reusable components and front-end libraries for future use.
• Performance Optimization: Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Cross-Platform Consistency: Ensure consistent look, feel, and behavior across platforms (iOS, Android, Web).
• Accessibility & Responsiveness: Implement responsive design and accessibility best practices.
• Automate Release Management:
  Set up the CI/CD infrastructure that supports the application, including deploying and configuring container orchestration platforms and cloud-based services, and monitoring the infrastructure's health and performance. Ensure that digital/technology solutions are holistic, fault-tolerant, scalable, and meet performance requirements.
• Solution Design and Development:
  Automate software build, testing, and deployment processes, working with developers to ensure code changes are integrated and tested frequently.
• Security:
  Implement secure software development practices to ensure the application and infrastructure meet security and compliance requirements with industry standards and regulations. These include managing access controls, monitoring the system for vulnerabilities and threats, secure data at transit and at rest, coding practices, automated security testing, etc.
• Process Improvement and Automation:
  Monitor the application and infrastructure for issues and troubleshoot problems as they arise using tools like log aggregators and performance monitoring software. Test and examine code written by others in line with best coding practices and DevOps principles.
• Product Improvement:
  Continuously track performance metrics, monitor the application performance, conduct analysis, identify and address bottlenecks, tune configurations and troubleshoot issues to ensure optimal performance. Set up monitoring tools such as alerts, dashboards, and metrics to track and improve application performance in real time.
• Debugging and Troubleshooting:
  Manage customer issues resolution related to mobile and web applications as a Level 2 support tier. These involve analyzing the problem, identifying the root cause, providing a solution to the customer, and prioritizing the product backlog.
• Project Management:
  Deliver solutions using Agile principles and SCRUM methodologies. These include sprint planning, daily scrum, sprint review, sprint retrospective, continuous integration, and development (CI/CD) and test-driven development (TDD).
• Stakeholder Management:
  Work closely with designers, product owners, and other developers to ensure the successful delivery of each sprint. The candidate must take ownership of their work and proactively identify and resolve issues that arise during the sprint.
• Change Management:
  Assist in change management activities to ensure successful adoption by the employees. These involve training, communication, support, and documentation.
• Documentation:
  Prepare and review all documentation up to date and coach the business user through training and support to enable the delivery of the best customer service.
• Agile Coach:
  Be part of an agile coaching team to guide, coach and create a culture of continuous improvement and helps the organization to transition to an Agile way of working and become self-organizing and self-managing.
• Communication:
  Communicates effectively with cross-functional teams and stakeholders, to ensure that everyone is informed and working together towards a common goal. This includes breaking down silos between teams, sharing information and knowledge, and establishing clear communication channels.
• Technology and Industry trends:
  Stays up to date with industry trends, and emerging technologies and provides thought leadership in the areas of cloud computing, digital transformation, innovation, etc.
• Innovation:
  Facilitate technology innovation and continuous improvements through the creation of proofs-of-concepts and prototypes with Solution Architects.

Minimum Qualifications

• A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Must have at least one of the following Professional Certifications (e.g., DevOps Institute certification like DevOps Foundation, DevOps Practitioner, or DevOps Leader certification, Microsoft Azure DevOps Solutions certification, AWS Certified DevOps Engineer – Professional).
• Any relevant courses attended in architecture design and implementations.
• Minimum 5 years of experience as DevOps Engineer in web and mobile application technologies.
• Extensive experience and track record in developing and implementing strategies in Continuous Integration/ Continuous Delivery (CI/CD) in microservices architecture and implementation with complex integrations of systems.
• Experience in implementing security within the web and mobile application process.
• Expertise in using monitoring tools and optimizing application performance tools.
• Experience in troubleshooting and resolving customer issues related to mobile and web applications, including track record in delivering First Contact Resolution (FCR)
• Experience in engaging with stakeholders at all levels of an organization, including business executives, technical teams, and vendors.
• Experience leading high-performance team, cross-functional teams and managing projects to deliver results.
• Experience in Big data, Machine Learning, Analytics, Data Science technologies and tools are added advantage.