Programme Manager

Why join us?

Some careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Programme Manager.

The GPB COO - Wealth & Personal Banking provides support and services to business stakeholders and clients on project-based requests and assignments. The job holder should be precise, detailed oriented and be able to establish a strong working relationship with IWS internal business stakeholders and clients to ensure the projects and assignments are managed with highest standards of accuracy and efficiency, as per instructions within agreed business SLA (Service Level Agreement).

What you'll do:

Scope of Work:

• Operates across a group of Agile Teams or supports S/VS Delivery Lead.
• Coordinating delivery across all aspects of change across subset of Agile Teams and in support of Delivery Lead.

Product ownership:

• Support POs (Programme Operation) to understand impact of changes in backlog prioritization on delivery plan.

Delivery Management:

• Responsible for delivery of defined backlog (usually across several Agile Teams) or VS (in support of Delivery Lead) delivery.
• Identify and manage delivery risks across a subset of Agile Teams/ SVS de.
• Responsible for coordinating Change & Implementation activities, engaging with Market Activation for digital channel changes, to ensure completion of impact assessments (customers, colleagues, back end, operations); Go to Market planning, internal & external comms, training, operational readiness, management of pilot, migration and customer launch, GNG governance, hyper care support, BAU handover.
• Responsible for coordinating flow to work functions, e.g. Legal, Marketing, Compliance, 2nd/3rd LOD (Line of Defense) as related to scope of backlog and delivery.
• Manage / support budgeting and financial management.
• Support detailed business case definition and business change cost estimates.
• Responsible for sign-off of change management approvals (incl. Change Framework compliance, NFRs (Non financial Risk), Data Visa, Records Management, SOX).
• Support business vendor onboarding which enables delivery of DM's scope.
• Define change delivery plan across several Agile Teams and/or SVSs with markets (e.g. market run ahead activities, Change & Implementation).
• Support S/VS reporting, including OKR tracking and management, QBR.
• Identify and manage business risks, managing approvals via RMM, GRROC etc.

Leadership Capabilities:

• Navigating – understanding and translating Change Delivery objectives and aligning directions accordingly.
• Aspiring – being ambitious about providing the highest standards of delivery.
• Driving – setting stretching goals for self and teams and delivering them with courage and tenacity.
• Mobilizing – authentically engaging with team, colleagues and business partners to deliver at pace.
• Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business.

What you will need to succeed in the role:

• University degree in Accounting, Finance, Business Administration, or related discipline preferably with a recognised professional qualification preferred.
• 3+ years relevant working experience in Product and Sales management/support sectors with exposure to business and customer analytics, management reporting, strategy, and planning.
• Knowledge and experience of IT vendor landscape and products.
• Ability to drive appropriate solution design and tooling selection for advanced analytics use cases.
• Ability to work effectively under pressure with competing and rapidly changing priorities.
• Ability to develop cohesive working relationships with internal/external stakeholders.
• Ability to bring analytical rigor and structure and effective solutions to poorly defined problems.
• Experience working with business and IT stakeholders in global environment.
• Experience with Private banking industry is a plus.
• Ability to develop cohesive working relationships with internal/external stakeholders.
• Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations) with all levels of stakeholders.
• Excellent conflict resolution skills.
• Professional qualifications in Project - e.g. Project Management Professional (PMP), Certified Associate of Project Management (CAPM), Scrum Master Certification is an added advantage.
• Team player with good interpersonal and communication skills with both stakeholders and senior management.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Adaptability and flexibility to respond quickly to changing priorities.
• Self-motivated and pragmatic with ability to work independently and under pressure.
• Strong interpersonal skills.
• Solid understanding of the business operation process and a strong working knowledge of operations policies and procedures.