Programme Manager, Global Unified eInvoicing Programme

Requisition Number: 44881

Job Location: Kuala Lumpur, MYS

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 27/11/2025

Posting End Date: 11/12/2025

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Job Summary

The CIB Strategic Regulatory & Risk Initiatives Team sits within Transformation & Change under CIB Operations & International Markets.

The team has capabilities to drive large scale regulatory and risk programmes and initiatives across businesses and International Markets, working in an agile operating model with each segment and product area. Due to the nature of these programmes and initiatives, the team supports not only the CIB Business but more broadly collaborate and engage across other divisions in the Bank to ensure delivery of pan bank regulatory and risk initiatives, especially where most of the work or accountability sits within CIB.

Such regulatory and risk programmes and initiatives may include for example:

• Complex/Large-scale Regulatory Change (LSRC);
• Material Policy changes;
• Internally-driven programs supporting the management of regulatory interactions and change (for example, how we engage our regulators and track resulting regulatory actions and commitments);
• Topical strategic risks;
• Strategic change within CIB Conduct & Control, Resilience and Fraud

The team enables the business to proactively impact assess new programmes and initiatives, coordinate the approach and interpretation across businesses; support the delivery and partner with the business teams to implement requirements in a consistent and coordinated manner.

The role holder will have programme manager responsibility for the delivery of key regulatory and risk programmes, ensuring that the Bank will be compliant with applicable regulations, industry and risk requirements. The role holder should have familiarity and experience with managing regulatory and risk programmes and projects, and have an ability to drive effective solutions.

Key Responsibilities

The role presents an exciting opportunity to work across a diverse range of risk areas, and all aspects of the CIB business, including collaboration across First Line of Defence ("1LOD) and Second Line of Defence ("2LOD") teams.

The role will primarily direct the delivery of CIB and/or pan-bank foundational regulatory and risk programmes with responsibility for establishing and coordinating underlying workstreams, along with change management insights/capability.

Initial assignment will be responsible for leading the e-Invoicing programme for the Bank, working closely with Tax, SCM, Technology and Operations, across multiple countries -

• e-Invoicing programme - Standardise, Digitalise and Simplify the bank's invoicing through single (or few select) vendor(s), and develop the bank's ability to efficiently comply with country mandated e-Invoicing requirements. This initiative will focus on delivering a differentiated interface with our clients enhancing client experience and where required provide timely delivery of approved e-Invoicing and digital reporting facilitating our clients' tax reclaim/ deduction for e-Invoicing jurisdictions. The delivery of this initiative will simplify the current heterogenous process (with significant manual intervention) and enable digital exchange of invoice data with tax authorities for clearance and reporting purposes (Regulatory Obligation); laying the foundation for future strategic initiatives which will include standardising, digitising and simplifying the current invoicing processes which includes fee calculations, preparation and distribution of invoices.

Business and Process

• Co-ordinate and lead CIB and/or pan-Bank programmes, inclusive of creating a compelling vision, and aligning with strategic objectives
• Lead programme delivery, including planning, analysis, solutioning, and coordination of inputs from stakeholders
• Create and deliver programme governance structures that will support programme implementation, including as needed through structuring and oversight of workstreams and/or underlying projects.
• Manage workstream deliveries across various stakeholder groups, drive the regulatory team or risk agenda
• Maintain ongoing governance forums to support the programme activities, including the preparation of reporting, presentations and chairing of meetings
• Represent and partner with other 1LOD business and function teams to support programme implementation - collaborate with CIB business and change teams to achieve common interpretation, understand business-specific impacts and identify any conflicts or concerns
• Work closely with 2LOD stakeholders across Principal Risk Types providing regulatory interpretation and impact assessments as needed
• Manage programme implementation and delivery risks, issues and dependencies, ensuring mitigation planning and appropriate escalation when needed
• Work with technical delivery teams to support requirement interpretation and implementation where required
• Work with technology and architecture teams to ensure programme goals and deliveries are aligned with wider Bank technology strategy
• Manage resource requirements and ensure resource allocation to programme activities
• Collaborate with cross-functional teams to analyze and optimize associated business processes as required, driving improvements in efficiency and effectiveness where applicable

• Drive change management activities to ensure regulatory changes are embedded into day-to-day operations

• Manage and issue communication strategy and plans (across group and country, depending on the impact)

• Plan and engage with cross-bank teams on the deployment of necessary training. For instance, deliver "train the trainer" awareness on CIB-wide requirements
• Provide post-go-live support to businesses in resolving any implementation issues and/or challenges
• Complete lessons-learned and apply in subsequent programmes
• Engage and work with PMO to support central programme activities

Governance

• Adherence to the Bank's Programme Management good practice and governance, ensuring compliance to Group policies, standards, and local regulatory requirements
• Comply with Programme Management Standards and the SDF Control Framework (including Agile).
• Adherence to change management standards and procedures and establish frameworks to ensure that business specific initiatives adopt the same standards.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Relationship management and collaboration across First Line of Defence ("1LOD") and Second Line of Defence ("2LOD") teams.
• CIB Central Teams
• CIB Business teams
• CIB Operational Risk
• Wealth and Retail Banking teams
• Tax teams
• Supply Chain Management (SCM)
• Relevant technology and architecture teams supporting regulatory and/or risk change initiatives
• Other pan-bank teams

Other Capabilities

• Experience successfully managing large scale regulatory and risk programmes and projects, in Financial Services
• Experience in delivering e-Invoicing programmes
• Experience in delivering tax programmes
• Strong awareness of Accounts Payable and Accounts Receivable processes
• Experience in supply chain management (SCM) flows
• Ability to take initiative, identify opportunities and work with minimal management oversight to drive the best outcome possible
• Hands-on individual contributor with an eye for detail and proactive, self-managed work style
• Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders

• Experience working in a collaborative manner with global teams

• Hands-on experience working in an Agile environment

• Hands-on experience working on ADO or equivalent
• Should have knowledge of CIB business segments and product areas
• Ideally some knowledge of WRB business and products
• Knowledge / experience with regulatory change/implementation an advantage
• Excellent communication and interpersonal skills
• Strong problem solving and analytical skills
• Multicultural awareness

Skills and Experience

• Managing Change
• Programme Management
• Project Management
• Business Analysis
• Effective Communications
• Analytical Thinking
• Regulatory & Compliance
• Risk Management

Qualifications

Education

• Graduate / MBA (optional)

Training

• Minimum 15+ years of hands-on experience in programme management and stakeholder management in financial services

Certifications

• PMP certification or equivalent
• Risk management certification e.g CRMP or equivalent
• Agile certification
• Awareness of IT best practices/IT service delivery frameworks e.g ITIL

Competencies

Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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