Process Executive – Voice Support

2 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time 40,000 - 60,000 per year

Job Description
Process Executive is responsible for working as operator for basic review. Associates expected to ensure compliance, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Core Competencies

  • Excellent written, reading & spoken communications skills in English & Indonesian language and will be preferable with understanding of local culture
  • Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
  • Great interpersonal skills
  • Excellent attendance record
  • Excellent timekeeping
  • Possess the ability to work in a team environment as well as independently
  • Sense of ownership and pride in your performance and its impact on the team.
  • Experience in data analysis and reports (not mandatory)
  • Have extensive exposure to customer service (not mandatory)
  • Set a healthy environment in the team and positive mind frame in the individual
  • Ability to work in a fast-paced, constantly evolving environment
  • Proven track record of exceptional performance and high productivity
  • Quick learning and understanding of complex processes
  • Candidate should be comfortable to work in normal working hours and work overtime
  • Ability to work with a high degree of accuracy (great attention to detail / content review)
  • Ability to work in a fast-paced environment with minimal supervision
  • Customer service orientation and ability to work in a team
  • Strong keyboard and analytical skills
  • Ability to perform in adverse situations

Roles And Responsibilities

  • Listing Review (Verify and review information as per policy and guidelines)
  • Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries
  • Basic Listing Review
  • Listing verification. Identify spam trends and escalate to relevant teams
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Gather information via outbound calls to businesses
  • Work collaboratively with the Team Leads

About Cognizant
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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