Customer Service

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur Pavilion Sdn Bhd Full time 14,400 - 42,000 per year

JOB DESCRIPTION:

To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: -

  • Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions
  • Administer redemptions and rewards for promotions in the shopping mall
  • Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
  • Handle Lost and Found cases
  • Assist in setting up for events/ functions
  • Escort VIPs during functions
  • Conduct media tours/ handle tour groups
  • Recommend dining venues

REQUIREMENTS:

  • SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.
  • Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.
  • Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.
  • Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
  • Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
  • Willing to work on shifts, weekends and public holidays.
  • Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.

Salary:

  • RM10.00 per hour (Part - Time)

Job Types: Full-time, Part-time

Pay: RM10.00 per hour

Work Location: In person

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