Customer Support

About Us:We are a leading global freight forwarding company, committed to providing seamless logistics solutions to clients worldwide. Join our dynamic team and be part of a company where your contributions directly impact operational excellence and customer satisfaction.What We Offer:Normal working hours – no late-night shifts.Opportunity to work with a...

To provide administration support to sales and service division on schedule goods receipts and delivery.· To coordinate on logistic functions for both in-house and outsource delivery effectively.· Maintain accurate records of inventory, customer orders and shipments.· Communicate with suppliers, carriers, and internal teams to resolve logistics issues·...

Job PurposeTo respond to customer inquiries and complaints, coordinate after-sales technical support and spare parts, and ensure timely and professional resolution of issues through proactive communication and on-site service when necessary, contributing to high customer satisfaction and brand loyalty.Key ResponsibilitiesTo act as the first point of contact...

What You'll DoConduct R&D activities, product formulation and costing.Prepare and present prototypes for internal and customer use.Collaborate with cross-functional teams on projects.Provide technical support, training, and presentations.Support scale-up and commercialization activities.Ensure compliance with regulatory and quality standards.Evaluate and...

About the role This is a full-time Customer Service role based in Medini Johor, where you will be the face of JADE COMMERCIAL SERVICES' customer experience. As a key member of the customer service team, you will be responsible for providing exceptional support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.What...

Job DescriptionTo manage and develop relationships with key customers, ensuring their needs are met, identifying new business opportunities, and resolving issues promptly, thereby contributing to customer satisfaction, business growth, and long-term partnerships.Key ResponsibilitiesTo build, maintain, and strengthen long-term relationships with key customers...

What you'll be doingResponding to incoming customer inquiries and requests via phone, email, and other communication channels in a professional and timely mannerAccurately documenting customer interactions and maintaining detailed recordsResolving customer issues and concerns by offering tailored solutions and ensuring customer satisfactionIdentifying...

The Customs Runner is responsible for assisting with customs clearance procedures at the border. This role ensures that all documentation is submitted correctly and on time, coordinates with customs officers, and supports the smooth flow of cargo through checkpoints.Job Responsibilities:Collect and submit customs documents (e.g., K2/K8/ZB1/ZB4) relevant...

The Customer Service Executive is responsible for managing day-to-day operations for assigned contracts or clients, serving as the key liaison between Freight Mark and the client on matters related to order processing, inventory management, and customer service. This role ensures smooth coordination between internal teams and customers by overseeing...

Customer Experience Specialist Castlery is looking for a Customer Experience Specialist to join our Customer Experience Department. The Customer Experience (CX) team bridges every touchpoint between company and the customer, whether its through a physical store, an online shopping cart or any other touch point where one interacts with Castlery. Our role is...