Customer Service Specialist
2 days ago
ROLE AND RESPONSIBILITIES
• General enquiries, emails & replies
• Order processing
• Answering customers' calls and provide accurate information about products and services, taking input of issues and company redressal thereof
• Maintaining records of transactions and interactions
• Handling complaints from customers
• Identify and resolve customer's problems and complaints by selection the best solution
• Ensure the maximum of customer satisfaction
• Needs to handle the proposal for customers
• Ensure the outstanding orders will be followed-up
• Responsible for implementing and maintaining image standards and expectations as directed by CEO
• Assist in the preparation of other processes as and when assigned/required by the Supervisor
• Ad-hoc Task
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Candidate must possess a least a SPM
• Candidates with higher qualifications (Diploma/Degree) will be looked upon preferably.
• Basic computer skills
• Proficient in Microsoft Office Suite
PREFERRED SKILLS
• Able to communicate fluently in Bahasa Malaysia and English
• Good inter-personal and communication skills, able to work multi-task, meet tight deadline and independent.
• Knowledge of customer service practices
• Experience in mediation and conflict resolution techniques
• Exceptional verbal, written and presentation skills
• Negotiation skills
BENEFIT
• Free Face Mask
• Job Promotion
• Contribution of EPF, Socso, EIS
• Panel Clinic
• Training will be provided
• Work-life balance
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