Sales & Credit Admin Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AGENSI PEKERJAAN MVC RESOURCES SDN. BHD. Full time $60,000 - $80,000 per year

Sales Administration & Documentation Management


• Lead all sales administration activities from property purchase stage through vacant possession and title handover.


• Ensure proper physical and digital filing of SPA, loan documents, progress billings, and all related correspondence.


• Maintain and update data accurately in property sales management systems (e.g. IFCA).


• Coordinate with solicitors, end-financiers, and purchasers on document submissions and follow-ups.


• Oversee the issuance and tracking of Sales & Purchase Agreements and all supporting documentation.

Billing, Collection & Credit Control


• Manage timely issuance of progress billings and invoices.


• Monitor and follow up on collections with purchasers and end-financiers.


• Ensure all outstanding payments—including quit rent, assessments, and utilities—are cleared before key handover.


• Prepare and review key credit control reports, such as:

— Aging reports

— Monthly first-release targets

— Overdue collection summaries


• Review late interest appeals and prepare chronology reports for management decisions.


• Issue clearance letters upon full settlement.

Process Improvement & SOP Development


• Develop, implement, and periodically review SOPs for Sales Administration and Credit Control.


• Identify operational gaps and drive process improvement initiatives.


• Ensure documentation processes comply with audit, regulatory, and internal governance requirements.

Reporting & Forecasting


• Prepare weekly and monthly sales and credit control reports for management review.


• Consolidate and forecast annual progress billing schedules aligned to project milestones.


• Ensure all reporting data remains accurate, current, and properly reflected in the system.

Team Leadership & Coordination


• Lead and mentor the Sales & Credit Admin team to ensure efficient day-to-day operations.


• Set clear KPIs, guide performance, and support staff development.


• Build strong working relationships with Sales, Marketing, Legal, Finance, and Project teams.


• Uphold high standards of professionalism and integrity in all internal and client interactions.

Customer & Stakeholder Communication


• Serve as the primary liaison between purchasers, solicitors, end-financiers, and internal departments.


• Handle customer inquiries and complaints promptly and professionally.


• Coordinate and ensure timely issuance of all Vacant Possession documentation, including:

— VP Letter

— VP Billing

— Stakeholder billings

— Interest advisories

Requirements


• Diploma/Degree in Finance, Accounting, Business Administration, Property Management, or related field.


• Minimum 8 years of relevant experience with a property developer, including at least 2 years in a managerial or supervisory role.


• Proficient in IFCA or equivalent property sales management systems, Microsoft Office, and digital filing tools.


• Strong communication skills in English, Bahasa Malaysia, and Chinese.


• Strong leadership and interpersonal skills with a hands-on, solution-driven approach.


• Detail-oriented, organised, and committed to high accuracy and integrity.


• Able to work independently and collaborate across departments. Willing to support weekend or public holiday tasks when required.

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