Senior Account Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia HH Global Full time

Purpose of the Job

Through reporting lines to the Cluster Director, the Senior Account Manager (SAM) is responsible for ensuring that services to the customer are delivered to specification to the overarching contract SLAs. 

The AM will be expected to have significant client contact and working with the Cluster Director to take the lead role in particular projects and campaign management, occasionally deputizing for the Cluster Director, if required. The Senior Account Manager will preferably have experience in managing campaigns, Print, 3 dimensional POS and category management.

Key Responsibilities

  • Delivering services on time, to specification, to a high quality and to contractual targets
  • Providing technical input and advice on projects as required to achieve high quality standards
  • Production of detailed specifications for internal and external clients
  • Monitoring high standards and working together on new methods and procedures
  • Ensuring best practice in conjunction with wider HH Global operations group
  • Lead and support new business development activity with Regional and Local teams
  • Develops a good understanding of the client's business and industry sector
  • Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments to provide the client with digital services that complement their requirements 
  • Implement new methods and procedures as required
  • Develop strong relationships with Client stakeholders and Client agencies
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time
  • Build team camaraderie and apply best practices in conjunction with wider HH Global operations group and encourage knowledge sharing.

Knowledge & Skills

  • Minimum 5 years' Previous experience working in Visual Merchandising / Retail environment service / POSM / Promotional product and Print sector is essential.
  • VM (Visual Merchandising) for seasonal display or new products launch for direct stores
  • POSM / Display unit / Graphic printing (Lighting film, Window film) 
  • Experience in Retail marketing / Design will be plus.
  • Experience in Agency environment will be an advantage
  • Experience in liaising directly with clients and advising on campaign solutions is preferred
  • Be comfortable in client meetings to become an extension of the client team.
  • Interact and provide high levels of comfort to the client on campaign management.
  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
  • Knowledge of Microsoft office
  • Identifies opportunities for continuous improvement
  • Identifies growth opportunities within the client account to build scale and scope
  • Takes a logical and systematic approach to work
  • Takes a flexible approach to work and encourages others to do so

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