Account Manager, Client Relationship – Chinese

Job Description

Your Role In VT Markets

As an
Account Manager,
Client Relationship
you will report to the Client Relations Manager within the GCN Team based in Kuala Lumpur, Malaysia. Your coverage area includes
the Greater China, Hong Kong, and Macau markets
, where you will work closely with the Regional Marketing Team (GCN) and Business Development Team (GCN).

In this critical role, you will serve as the primary touchpoint for our Cantonese-speaking clients, driving customer retention and satisfaction while contributing directly to the company's growth objectives in these key markets through proactive relationship management and sales activities.

Job Requirements

What Makes You a Great Fit

Job Experience & Education:

• Minimum 2 years
  of work experience in telemarketing, telesales, or customer service roles, preferably with trading platforms
• Educational background in financial services industry or any relevant industry
• Proven track record in sales-driven environments with demonstrated ability to achieve targets

Technical and Functional Skills:

• Proficiency in telemarketing, sales, and customer service methodologies
• Strong analytical skills to assess client portfolios and identify retention opportunities
• Excellent communication skills with ability to handle queries and complaints professionally

Soft Skills:

• Sales-driven and motivated personality with strong commitment to achieving KPIs on weekly, monthly, and quarterly basis
• Ability to work effectively in fast-paced environments while multitasking with attention to detail
• Fluency in 
  English, Chinese, and Cantonese
  to serve our diverse client base effectively

Job Responsibilities

• Direct customers toward specific outcomes through company-approved communication channels and established sales processes
• Prepare and execute client engagement activities utilizing available tools, reports, action items, and business insights to enable productive sales outcomes
• Establish and develop strong business relationships with new and prospective customers to generate new business for the company's products and services
• Engage with clients following defined sales processes and practices for each opportunity, ensuring consistent service delivery
• Analyze client portfolios and proactively contact clients who have stopped or reduced trading activity to understand reasons and implement retention strategies
• Proactively reach out to clients when information is needed to address payment issues and resolve account-related matters
• Manage incoming client queries and complaints efficiently, ensuring timely resolution and customer satisfaction
• Assess customers' needs and concerns to offer the best solutions and alternatives that align with their trading objectives

What Success Looks Like

• Enhanced Client Retention: Demonstrate measurable improvement in client retention rates through proactive relationship management and effective resolution of client concerns
• Relationship Quality Excellence: Build and maintain high-quality client relationships evidenced by increased client engagement, satisfaction scores, and positive feedback
• Customer Satisfaction Achievement: Consistently meet customer satisfaction goals through responsive service delivery and solution-oriented approach to client needs

Job Benefits

What We Offer

As official partners of Newcastle United F. C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 16 countries.

Your Journey After Applying

• Screening interview with our talent acquisition partner
• Interview with your manager
• Second interview with 2nd-level manager

您的责任

• 通过公司批准的沟通渠道和既定的销售流程引导客户取得具体成果
• 利用可用的工具、报告、行动项目和业务洞察准备和执行客户参与活动,以实现富有成效的销售成果
• 与新客户和潜在客户建立并发展牢固的业务关系,为公司的产品和服务创造新的业务
• 按照每个机会的定义销售流程和实践与客户互动,确保一致的服务交付
• 分析客户投资组合并主动联系停止或减少交易活动的客户,以了解原因并实施保留策略
• 当需要信息以解决付款问题和解决账户相关问题时,主动联系客户
• 有效管理收到的客户查询和投诉,确保及时解决和客户满意度
• 评估客户的需求和担忧,以提供符合其交易目标的最佳解决方案和替代方案

成功
关键

• 增强客户保留率:通过主动的关系管理和有效解决客户问题,展示客户保留率的可衡量提高
• 卓越的关系质量:建立和维护高质量的客户关系,提高客户参与度、满意度得分和积极反馈
• 客户满意度实现:通过响应式服务交付和以解决方案为导向的客户需求方法,始终如一地满足客户满意度目标

工作经验与教育:

• 至少

2

年
电话营销、电话销售或客户服务工作经验,最好是交易平台
- 金融服务业或任何相关行业的教育背景
- 在销售驱动型环境中拥有良好的业绩记录,并具有实现目标的能力

技术和功能技能:

• 熟练掌握电话营销、销售和客户服务方法
• 强大的分析能力,以评估客户组合并确定保留机会
• 出色的沟通技巧,能够专业地处理疑问和投诉

软技能:

1. 以销售为导向和积极进取的个性,坚定地致力于每周、每月和每季度实现 KPI
2. 能够在快节奏的环境中有效工作,同时同时处理多任务并注重细节
3. 流利
   的英语、中文和粤语
   ,以有效地服务我们多元化的客户群

我们提供什么
作为纽卡斯尔联足球俱乐部官方合作伙伴,VT Markets 渴望打破传统个人理财的古老界限。通过透明和客观的绩效管理文化,我们不断追求卓越,无论是个人还是集体。在这里,协作和内部创业受到激励,我们的目标是让每个人都能够通过他们的个性化角色了解他们对战略业务成果的贡献。您可以期待个人成长,因为我们的目标是与遍布超过 15 个国家/地区的多元化文化的全球团队一起引领这个快速发展的行业。

申请后的旅程

1. 与我们的人才招聘合作伙伴进行筛选面试
2. 与您的经理面谈
3. 二级经理第二次面试