Service Admin cum CRP

3 days ago

Butterworth, Penang, Malaysia Goh Brothers Motorcycles Sdn Bhd Full time 12,000 - 40,000 per year

Service Admin

· Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset.

· Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company.

· Ensure petty cash payments are made promptly and accurately.

· Ensure all documents are in proper order with authorized signatory before submitting to Superior.

· Ensure proper custody of cheques and receipts.

· Update daily collection record and report to Service Head.

· Perform general accounting.

· Ensure all overdue debts are being monitored.

CRP

· Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.

· Attend and provide amicable solution in resolving customers' enquiries and complaint.

· Monitor that phone calls are answered within three rings.

· Provide information on current sales/service promotion or products.

· Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.

· Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)

· Conduct customer satisfaction survey at branches.

· Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.

· Prepare "Thank you" letters to customers without e-mail addresses on new vehicle booking.

· Ensure on the cleanliness of the customer's waiting area.

· Any duties that may be assigned by Service Head.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1, RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Perai: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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