Incident/problem management

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time

We are seeking your support to identify and propose suitable candidates for a new role in one of our portfolios. The resource will primarily be responsible for Incident & Problem Management, with a secondary responsibility in Project Financial Tracking & Reporting.

We are looking for someone who:

  • Is not required to be senior (Level 2 or 3) but must have a proven track record of managing tasks independently for several years.
  • Can support both ITIL operational processes and project financial governance.
  • Is available to onboard by January 2026 or earlier if possible

To facilitate your sourcing, please find the required competencies below:

Technical Skills

  • Working knowledge of ITIL, especially Incident Management, Problem Management, and Change/Release processes
  • Strong troubleshooting and root cause analysis capabilities
  • Understanding of deployment coordination and version control practices

Process & Governance

  • Experience ensuring SLA adherence and compliance
  • Proficiency with ITSM tools (e.g., ServiceNow)
  • Awareness of Change Management workflows and risk assessments

Communication & Coordination

  • Strong follow-up and escalation management skills
  • Ability to provide clear status reports and post-incident summaries

Project Management Skills

  • Able to plan and execute small to medium-sized projects, particularly related to deployments or problem remediation
  • Good stakeholder management across technical teams and business units

Financial & Budgeting Skills

  • Experience in cost tracking, budget monitoring, and variance reporting
  • Capable of preparing financial summaries, forecasts, and budget utilization reports
  • Ability to perform vendor invoice validation for related activities

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM11,929.76 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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