Incident & Problem Management

The Incident and Problem Management Lead is responsible for ensuring the effective management of IT incidents and problems to minimize business impact and prevent recurrence. This role oversees the end-to-end process, drives timely resolution of incidents, root cause analysis, and continuous improvement initiatives. Additionally, the role manages a 24x7...

We are seeking your support to identify and propose suitable candidates for a new role in one of our portfolios. The resource will primarily be responsible for Incident & Problem Management, with a secondary responsibility in Project Financial Tracking & Reporting.We are looking for someone who:Is not required to be senior (Level 2 or 3) but must have a...

Job Title: IT Service Management (ITSM) Analyst / IT Operations AnalystJob SummaryWe are seeking a proactive and detail-oriented IT Service Management (ITSM) Analyst / IT Operations Analyst to support day-to-day IT operations with a primary focus on Incident and Problem Management, along with a secondary responsibility for Project Financial Tracking and...

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

General InformationReq #WD Career Area:Information TechnologyCountry/Region:MalaysiaState:Wilayah Persekutuan Kuala LumpurCity:Kuala LumpurDate:Monday, November 10, 2025Working Time:Full-timeAdditional Locations:MalaysiaWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global...

Academic Qualifications: A degree in Computer Science, Information Technology or at least 3 yearsexperiences in ITSM processes.Experience: Strong technical knowledge on IT Service Management, latest technology and ITIL practices,business or system impact analysis, Service Request, Incident, Problem, Change and deployment as wellas configuration and inventory...

Responsible for ensuring the effective management of IT incidents and problems to minimize business impact and prevent recurrence.This role oversees the end-to-end process, drives timely resolution of incidents, root cause analysis, and continuous improvement initiatives.Additionally, the role manages a 24x7 Command Center operation with a team of 12 staff,...

Company:MMC CorporateDescription:We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team's arrangement.Analyst – IT Problem...

We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team's arrangement.Analyst – IT Problem Management (Root Cause Analysis...

Company / Role OverviewWe are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You'll collaborate with...