restaurant manager bb setia tropika jb

1 week ago

Johor Bahru, Johor, Malaysia BABAH VENTURES SDN BHD Full time 42,000 - 63,000 per year

Sebagai Restaurant Manager, anda bertanggungjawab sepenuhnya terhadap pengurusan operasi harian restoran — memastikan makanan, servis, dan pengalaman pelanggan berada pada tahap terbaik sambil mengekalkan keuntungan dan kecekapan kos.

1. Pengurusan Operasi Harian (Daily Outlet Operations)

  • Memastikan operasi semua outlet berjalan lancar dan mengikut SOP (Standard Operating Procedure).
  • Menyelia aktiviti penyediaan makanan, servis pelanggan, kebersihan, dan keselamatan makanan.
  • Menyelesaikan isu harian seperti kekurangan stok, jadual staf, atau aduan pelanggan.
  • Melakukan lawatan rutin ke outlet untuk audit operasi.

2. Pengurusan Pasukan (People Management)

  • Menyelia dan membimbing Outlet Manager, Supervisor, dan kru outlet.
  • Menyediakan jadual kerja dan memastikan kecukupan tenaga kerja setiap syif.
  • Mengenal pasti keperluan latihan dan bekerjasama dengan L&D untuk pembangunan staf.
  • Menilai prestasi staf dan melaksanakan tindakan disiplin jika perlu.
  • Mewujudkan suasana kerja positif dan budaya kerja berpasukan.

3. Pengurusan Jualan & Keuntungan (Sales & Profitability)

  • Menyediakan dan mencapai target jualan, kos makanan (food cost), dan margin keuntungan.
  • Menganalisis laporan jualan harian/mingguan untuk mengenal pasti trend & peluang.
  • Merancang promosi atau strategi upselling bagi meningkatkan hasil jualan.
  • Mengawal kos operasi termasuk kos bahan mentah, tenaga kerja, dan utiliti.

4. Pengurusan Stok & Pembekalan (Inventory & Procurement)

  • Memantau stok bahan mentah, pembungkusan, dan barangan guna habis.
  • Menyemak dan meluluskan pesanan pembelian (purchase order).
  • Menjalankan audit stok berkala bagi elak pembaziran dan kehilangan (wastage & shrinkage).
  • Bekerjasama dengan bahagian Procurement & R&D untuk bahan dan produk baharu.

5. Kualiti, Kebersihan & Pematuhan (Quality & Compliance)

  • Memastikan semua outlet mematuhi piawaian
  • Menjalankan audit kebersihan dan keselamatan makanan secara berkala.
  • Memastikan makanan dan minuman disediakan mengikut spesifikasi & resipi standard.

6. Pengurusan Pelanggan (Customer Experience)

  • Menangani aduan pelanggan dengan cepat dan profesional.
  • Memastikan perkhidmatan pelanggan sentiasa mencapai tahap "excellent service".
  • Mengumpul maklum balas pelanggan untuk penambahbaikan servis dan menu.

7. Pelaporan & Analisis (Reporting & Administration)

  • Menyediakan laporan operasi harian/mingguan/bulanan kepada pengurusan atasan.
  • Menganalisis KPI outlet (sales, food cost %, labour cost %, wastage).
  • Mengurus bajet operasi dan menyumbang dalam perancangan kewangan tahunan.

8. Strategi & Pembangunan Perniagaan (Business Development)

  • Merancang dan melaksanakan strategi untuk meningkatkan prestasi outlet.
  • Terlibat dalam pembukaan cawangan baharu – dari perancangan hingga latihan staf.
  • Bekerjasama dengan Marketing & R&D untuk pelancaran menu atau produk baru.
  • Menganalisis trend pasaran dan pesaing bagi memperkukuh kedudukan jenama.

9. Kolaborasi Antara Jabatan

  • Berhubung dengan jabatan HR, Finance, Marketing, Procurement, dan QA.
  • Menyokong aktiviti kempen promosi, event korporat, dan program pelanggan setia.

10. Kepimpinan & Pembangunan Organisasi

  • Menjadi contoh teladan dalam disiplin, komunikasi, dan layanan pelanggan.
  • Melatih dan membangunkan bakal pemimpin outlet (succession planning).
  • Menyumbang idea bagi peningkatan sistem dan SOP organisasi.

Job Type: Full-time

Pay: RM3,500.00 per month

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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