Infrastructure Team Lead

2 days ago

Petaling Jaya, Selangor, Malaysia Nexroar Service SDN BHD Full time 14,400 - 180,000 per year

Key Responsibilities Key Responsibilities:

Leadership & Team Management


• Lead, mentor, and develop a team of L2 and L3 Engineers, fostering technical excellence and professional growth.


• Manage workload distribution, team priorities, and operational efficiency to meet SLAs and business needs.


• Drive collaboration between IT, security, DevOps, and business units, ensuring cohesive technical solutions.


• Act as an escalation point for critical IT issues, providing expert guidance on resolution strategies; occasional acting as major incident manager will be required.

Service Management & Process Optimisation


• Oversee end-to-end IT service management (ITSM) processes using ServiceNow, ensuring efficient incident, problem, and change management.


• Enforce IT policies, procedures, and best practices to enhance operational reliability.


• Ensure compliance with ITIL frameworks, driving continuous service improvements.


• Generate performance reports and KPI analytics using ServiceNow dashboards to identify trends and areas for optimisation.

Security, Compliance & Risk Management


• Ensure compliance with enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).


• Collaborate with Acora security teams to mitigate risks, enhance incident response, and ensure system integrity.

Key Skills Key Skills & Experience


• 10+ years in enterprise IT, with a proven track record in infrastructure leadership and service delivery.


• Previous MSP experience beneficial


• Deep expertise in Windows Server, Linux, VMware, Citrix, Azure/Entra AD, M365, and Exchange.


• Strong networking knowledge (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).


• Expertise in ITSM platforms, particularly ServiceNow, for incident, problem, and change management.


• Experience with PRTG or other enterprise monitoring tools to improve IT visibility and automation.


• Excellent leadership, stakeholder management, and project delivery experience.


• Relevant certifications (e.g., MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect) preferred.

Personal Specification
• Excellent technical troubleshooting skills


• Strong stakeholder management


• Excellent communication skills


• Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment.


• Excellent multi-tasking skills.

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