E-Commerce / Livestream Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Holistic Way Malaysia Full time 40,000 - 80,000 per year

Requirements

  • Diploma or Degree in Marketing, Business, E-Commerce, or related fields.
  • 1–2 years of experience in e-commerce operations, preferably in health, beauty, or retail industries.
  • Having design background is a plus.
  • Familiar with platforms like Shopee, Lazada, Shopify, or TikTok Shop.
  • Proficient in Microsoft Excel, basic data analysis, and digital tools.
  • Detail-oriented, organized, and proactive.
  • Good communication and teamwork skills.

Responsibility

Online Store Management & Livestreaming

  • Manage and update product listings, pricing, descriptions, and banners across platforms (e.g. Shopee, Lazada, Shopify, TikTok Shop).
  • Ensure accuracy in inventory levels, images, and product information.
  • Monitor and resolve product issues such as out-of-stock flags, suspension notices, or listing errors.
  • Coordinate and host livestream sessions on platforms such as TikTok or Shopee Live to promote products, engage viewers, and drive sales.
  • Plan livestream schedules, prepare product talking points, and collaborate with marketing or design teams for visuals and promotions.
  • Track livestream performance metrics and suggest improvements for future sessions.

Campaign & Promotion Execution

  • Support execution of online campaigns including monthly mega sales, flash deals, and platform-wide promotions.
  • Coordinate with design and content teams for visuals, coupons, vouchers, and campaign assets.
  • Schedule and upload deals, bundles, and vouchers on seller platforms.

Order & Fulfilment Coordination

  • Monitor daily orders and ensure smooth order processing, from payment to shipping.
  • Monitor daily orders and ensure smooth order processing, from payment to shipping.
  • Pick, pack, and prepare daily e-commerce orders for dispatch.
  • Ensure all parcels are packed accurately and meet branding or promotional requirements (e.g. freebies, inserts).
  • Generate packing lists and coordinate courier pickups or drop-offs.
  • Track return/refund cases and escalate discrepancies when necessary.

Performance & Sales Monitoring

  • Track sales performance, campaign effectiveness, and store conversion rates.
  • Generate weekly or monthly sales reports and provide basic analysis or insights.
  • Monitor competitor activity and suggest improvements to boost online sales.

Customer Engagement & Service

  • Respond to customer queries, reviews, and messages professionally and promptly.
  • Coordinate with CS team to resolve complaints, order changes, or product issues.
  • Encourage product reviews and maintain high store ratings.

Benefits

  • EPF/SOCSO
  • Performance Bonus or Allowance (subject to KPI achievement)
  • Meal provided (When in Office)
  • Annual Leave
  • Medical Leave
  • Flexible Hours

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