customer service

3 hours ago

Shah Alam, Selangor, Malaysia AVEON GLOBAL TRANSPORTS SDN BHD Full time 48,000 - 96,000 per year

Location: SHAH ALAM

About the Role

We are looking for a highly experienced and proactive professional to join our export operations team as a Export Customer Service Executive (Air & Sea Freight).

The ideal candidate will not only manage daily export operations but also lead process improvements, develop and maintain SOPs, and team members to strengthen the department's overall capability and performance.

Key Responsibilities

  • Manage and oversee end-to-end export operations for both air and sea freight, from booking to final delivery.
  • Prepare, review, and ensure accuracy of all export documentation (Bill of Lading, Air Waybill, commercial invoice, packing list, export declaration, etc.).
  • Coordinate with airlines, shipping lines, co-loaders, customers, and overseas agents to ensure timely and efficient shipment handling.
  • Develop, implement, and update Standard Operating Procedures (SOPs) to improve operational consistency and compliance.
  • Train, coach, and mentor team members to enhance their product knowledge, process understanding, and service quality.
  • Act as the key point of contact for complex export issues and provide guidance to ensure smooth problem resolution.
  • Monitor shipment performance and proactively communicate updates to customers.
  • Ensure adherence to company policies, trade compliance regulations, and Incoterms.

Requirements

  • Minimum 2 years of experience in freight forwarding, with solid exposure to both air and sea export operations.
  • Proven ability to develop SOPs and train or lead team members within a logistics environment.
  • Strong understanding of export documentation, customs regulations, and international shipping procedures.
  • Excellent communication, analytical, and leadership skills.
  • Proficient in Microsoft Office and familiar with freight management systems (e.g., Freightlab, SAP, or similar).
  • Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
  • Self-driven, detail-oriented, and able to manage multiple priorities under pressure.

What We Offer

  • Attractive remuneration package based on experience and capability.
  • Opportunity to contribute to a growing and dynamic logistics organization.
  • Supportive environment that values expertise, leadership, and continuous improvement.

Interested applicants, please send your resume to:

Application Deadline: 15/12/2025

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Malaysia - IT Service Desk Analyst

    2 days ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 80,000 per year

    Who we are?At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our...

  • Malaysia - Regional Service Centre, Executive

    2 days ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 60,000 per year

    Who are Inchcape?At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network...

  • Customer Service

    2 weeks ago

    Shah Alam, Selangor, Malaysia Blue Box Cold Chain Sdn Bhd Full time 30,000 - 40,000 per year

    About the role Blue Box Cold Chain Sdn Bhd is seeking an experienced and customer-focused Customer Service Representative to join our team in Shah Alam, Selangor. This full-time role will involve providing high-quality support to our Mandarin-speaking customers, ensuring their needs are met efficiently and effectively.What you'll be doingHandle customer...

  • Customer Service

    2 days ago

    Shah Alam, Selangor, Malaysia Tech Harvest Capital Plt Full time 30,000 - 60,000 per year

    A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone. Responsibilities and AccountabilitiesRespond with speed to customer enquiries, and...

  • Customer Service

    2 weeks ago

    Shah Alam, Selangor, Malaysia PixelPhantom Enterprise Full time 12,000 - 60,000 per year

    Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers related to Telco Products and services professionally and courteously.Providing accurate information and resolving customer issues related to Telco products and services.Maintaining a high level of product knowledge to effectively support customer need. To...

  • Customer Service

    2 days ago

    Shah Alam, Selangor, Malaysia Agensi Pekerjaan Neutron Technologies & Communications Full time 15,000 - 30,000 per year

    Job Description:Provide professional customer service for service inquiries and feedbacks.Understand the full cycle of our business modelFollow up and respond back to user on timely manner.Provide effective solution for customer issue.Job Requirement:Candidate must Minimum SPM & aboveRequired language(s): English & MalayApplicants must be willing to work in...

  • Customer Relations Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Bright Property Service (M) Sdn Bhd Full time 24,000 - 36,000 per year

    This Project is located at Lake Point Club, Setia Alam Impian, Shah AlamKey Responsibilities:1. Customer Relations & Frontline SupportServe as the first point of contact for walk-in, phone, and online inquiries.Provide professional, friendly service to clients and members.Handle customer feedback and resolve issues promptly to ensure high satisfaction.2....

  • Customer Service Representative

    2 days ago

    Shah Alam, Selangor, Malaysia Azimuth Energy Full time 30,000 - 60,000 per year

    Company DescriptionAzimuth Energy Sdn Bhd is a Bumiputera Company formed by a group of engineers specializing in engineering, procurement, construction, installation, and commissioning for electrical, instrumentation, and measurement. We provide energy-efficient solutions, specialized metering solutions, and engineering services. Our expertise spans...

  • Customer Service Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time 20,000 - 24,000 per year

    Job SummaryWe are looking for a Customer Service Assistant who is friendly, confident, and willing to learn. The role involves helping customers with their questions, feedback, or issues through email, social media, or phone. If you enjoy communicating with people and have basic computer skills, this job is a great fit for you.Job DescriptionProvide friendly...

  • Customer Service Manager

    2 days ago

    Shah Alam, Selangor, Malaysia AROONA SOLUTIONS SDN BHD Full time 36,000 - 72,000 per year

    Job Responsibilities:Oversee all customer service activities related to logistics, shipping, warehousing, and distribution.Ensure prompt handling of customer inquiries, bookings, documentation, shipment tracking, and delivery updates.Coordinate with internal departments to resolve shipment delays, customs clearance issues, and documentation...