Credit Card Consultant
2 days ago
EMPLOYMENT DETAILS
- Contract
- Basic Salary: RM2,500 – RM3,500 (Based on experience and qualifications)
- Attractive Commission Scheme
DUTIES AND RESPONSIBILITIES
- Plan and implement marketing campaigns and activities to promote Retail Banking products i.e., Credit Card and other related fee-based income services.
- Participate in sales and promotional activities arranged by Regional Office / Head Office.
- Gather and analyze financial data in order to offer financial advisory services to customers.
- Actively involved in increasing product holding via cross-selling activities.
- Responsible for acquiring new customers and nurture a new customer base.
- Proactively manage and build customer relationships and provide good after sales service to avoid complaints and attrition.
- To attend to all customers' requests / complaints promptly and within stipulated service level.
- Solicit and submit financing application to the relevant stakeholders for decision and approvals within agreed TAT.
- Escalate to superior any fraud attempt detected during processing of the application.
- Ensure that documents submitted for application are properly processed as per guideline.
- Timely preparation of reports on marketing, sales activities and performance to Retail Sales Manager.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
- Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.
QUALIFICATION
- Minimum SPM.
YEARS OF EXPERIENCES
- Minimum 1 year experience in banking industry, experience in credit card product would be an advantage.
SPECIFIC SKILLS/KNOWLEDGE AND CERTIFICATION REQUIRED
- High inclination towards a sales-driven culture.
- Excellent communication, interpersonal with good business acumen and customer service skills.
- Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result oriented.
- Experience of working in a fast-moving business environment
- Ability to network across a variety of functions at various levels and countries.
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