Food Ops Coordinator

2 weeks ago

Seksyen Federal Territory of Kuala Lumpur, Malaysia JLL Full time

1.1 Responsibilities
Operational Compliance

  • Ensure timely setup, replenishment, and breakdown of food and refreshment service stations
  • Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities including tastings and meal order placements.
  • Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

  • Act as the primary on-site liaison between vendor teams and client stakeholders.
  • Answer employee queries in-person, and online via ticketing and company communication tools.
  • Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.
  • Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities.
  • Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

  • Serve as a point of contact for employees with questions about food service offerings.
  • Support communication of menu details, allergens, and changes through signage or digital systems.
  • Collect informal feedback and report common trends to FTE management and vendor leads.

Budget, Compliance & Standards

  • Support adherence to food safety, sanitation, and health code standards by implementing company standards
  • Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).
  • Ensure the service area is compliant with local and client-specific guidelines.
  • Monitor weightage, wastage data accuracy.
  • Monitor and record all related expenses.
  • Manages food and beverage supplies in compliance with company processes.
  • Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

  • Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).
  • Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

1.2 Qualifications

  • A minimum of 1-2 relevant experience in office operations within a Food and Beverage setting; an educational background in hospitality or business is preferred.
  • Proficient and demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges, along with excellent verbal and written communication skills.
  • Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail. Possesses strong analytical, problem-solving, and financial skills as needed
  • Exhibits excellent interpersonal skills, a positive team spirit, and the ability to collaborate effectively with individuals from diverse backgrounds and across various job functions.
  • Upholds principles, is flexible and resourceful, and maintains a positive customer - service mindset.

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