Global Director of IT/IS Infrastructure

1 day ago

Penang, Malaysia Music Tribe Full time 120,000 - 240,000 per year

Description

We Empower. You Create.

We at Music Tribe believe that our sole purpose is to empower you to become the most creative you can be.

We believe in obsessively* empowering you through our Brand Tribes – Midas, Klark Teknik, Lab Gruppen, Lake,
Tannoy, Turbosound, TC Electronic, TC Helicon, Behringer, Bugera, Auratone and Coolaudio.

Empowering you to create and receive appreciation is the key to our happiness.

That's why we exist.

Uli Behringer

*Obsession = The domination of one's thoughts or feelings by a persistent idea, image or desire.

The Global Head of IT/IS Infrastructure provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the company's data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.  Service and vendor management.

Roles and Responsibilities

  • Project Management (Quality, Time, Cost) SLA
  • Infrastructure and Operations SLA
  • Cloud Management SLA
  • Data Center Management SLA
  • Security Management SLA
  • Network Operations SLA
  • Systems and Server Management SLA
  • Storage Management SLA
  • Backup and Restoration SLA
  • Training SLA
  • Customer Support Operations SLA
  • Asset Management SLA
  • Vendor Management SLA
  • Documentation and Workflows SLA
  • Talent SLA
  • Travel SLA
  • Fixed Asset SLA

Processes and Tools

  • MS365 Suite
  • Wrike
  • Azure AD/Cloud
  • AWS
  • DR
  • VMWare
  • SCCM
  • AD/DNS/DHCP
  • Windows/Linux OS
  • Powershell
  • Firewall
  • Cisco IOS
  • SIEM/LogRhythm
  • Solarwinds
  • Veeame
  • ITIL

Values

Your Promise

  • I promise to learn, teach and inspire others
  • I promise to protect, feed and shelter all Tribers I am Responsible for
  • I promise to envision and deliver life changing Customer Experience
  • I promise to remove all repetitive and wasteful tasks to save time for us to focus on learning and personal development

Your Contribution

  • I will deliver and exhibit a high degree of honesty and integrity
  • I will deliver passionate leadership to infectiously inspire others
  • I will deliver an incredibly collaborative and empathetic attitude
  • I will deliver customer-obsessed strategies and disruptive thought leadership
  • I will deliver amazing inspiration through coaching and social media broadcasting

Your Reward

  • From the Tribers I will receive appreciation and happiness
  • From the Tribe I will receive a salary commensurate with my contribution
  • From the Tribe I will receive a balanced life

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