Director, Penang RSSC

Job Req Number: 96854

Time Type: Full Time

Purpose of the Position
This position holds full accountability for the strategic and operational leadership of the Regional Finance Shared Services Centre across the APAC region. This role is responsible for managing a high-performing team to ensure the timely and accurate delivery of services in accordance with established Service Level Agreements (SLAs). The position also plays a critical role in driving process standardization, digital transformation, and continuous improvement to meet evolving business needs and optimize end-to-end finance operations.

Detailed Responsibilities:

• Accountable for the overall financial and operational performance of the Regional Shared Service Centre, ensuring alignment with business goals and service excellence.
• Partners with the Vice President of Asia Pacific, Cluster and Country CFOs, and Regional Finance teams to shape and execute business service strategies and operating models that support long-term growth.
• Engages stakeholders to identify opportunities for service innovation and continuous improvement, leading the development and execution of service roadmaps.
• Ensures all SSC operations reflect the company's mission, values, and ethical standards, maintaining full compliance with corporate policies and regulatory requirements.
• Strengthens the SSC's external reputation, positioning it as an employer of choice and a strategic asset within the industry.
• Leads risk management efforts within the SSC, collaborating with global process owners to proactively identify and mitigate operational and compliance risks.
• Drives global alignment by working closely with SSC leadership across regions to harmonize processes, share best practices, and support enterprise-wide initiatives.

Leadership:

• Leads and empowers direct reports, fostering high-quality decision-making, service excellence, and cross-border collaboration with global management teams.
• Cultivates a motivating and supportive work environment, aligning teams around business priorities and shared goals.
• Promotes open dialogue and inclusive collaboration, ensuring diverse perspectives and best practices shape innovative business solutions that meet stakeholder expectations.
• Drives a disciplined culture of performance, regularly evaluating operational outcomes and reporting SSC performance to the key stakeholders.
• Champions strategic initiatives, sponsoring organizational projects and ensuring timely, effective implementation.

Stakeholder Management:

• Delivers consistent, high-quality services that exceed business partner expectations and reinforce the SSC's value proposition.
• Leads proactive communication and change management efforts across the SSC and with key stakeholders to ensure alignment and transparency.
• Defines and monitors performance metrics to drive operational excellence and ensure the SSC operates at peak efficiency.
• Builds and sustains collaborative relationships across countries, affiliates, and Finance functions—fostering trust, accountability, and shared success.
• Serves as the primary escalation point for client concerns, resolving issues effectively before senior leadership intervention is required.

People Management:

• Leads the development and execution of a comprehensive people strategy, including organizational design, talent development, and a culture of engagement aligned with SSC objectives.
• Oversees staffing and workforce planning, actively participating in recruitment, onboarding, training, and career development to build a high-performing, future-ready team.
• Sets clear goals and performance expectations at the leadership level, fostering accountability and driving results across the SSC.
• Implements robust succession planning frameworks to ensure leadership continuity and capability growth within the SSC.
• Cultivates a positive and inclusive work environment that enhances employee engagement, retention, and performance.

Experience & Qualifications

• Possesses foundational knowledge of freight forwarding and logistics, with an understanding of key industry drivers and operational dynamics.
• Demonstrates a strong grasp of shared service centre (SSC) models and end-to-end finance processes, enabling effective service delivery and optimization.
• Brings a high level of financial control orientation, with a proactive mindset to challenge existing norms and continuously enhance corporate standards and governance frameworks.
• Bachelor's degree in accounting, Finance, or related field; CPA, ACCA, or equivalent certification preferred.
• Minimum 12–15 years of progressive finance experience, with at least 5 years in a leadership role within a shared service or multinational environment.
• Strong knowledge of IFRS/local GAAP, tax regulations, and financial systems (e.g., SAP, CW1).
• Proven track record in process improvement, change management, and cross-functional collaboration.
• Excellent communication, leadership, and stakeholder management skills.
• Process Optimization: Experience in streamlining AP, AR, and GL functions.
• Automation & Systems: Proficiency in ERP platforms (e.g., SAP, CW1) and leveraging RPA or AI tools for efficiency.
• Service Delivery Excellence: Strong focus on SLAs, KPIs, and customer satisfaction within a shared services model.
• Team Development: Ability to build, mentor, and retain high-performing finance teams.
• Change Leadership: Skilled in managing transitions, such as SSC migrations or finance transformations.
• Stakeholder Engagement: Strong interpersonal skills to influence and collaborate with senior leaders and cross-functional teams.
• Fluent in English (written and spoken)
• Fluent local language is added advantage
• Proficiency in ERP systems like SAP or Microsoft Dynamics for managing financial transactions and reporting.
• Advanced Excel skills, including pivot tables, macros, and data modeling.
• Familiarity with business intelligence tools such as Power BI, Tableau, or Qlik for data visualization and analytics.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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