Customer Service Agent

4 hours ago


Petaling Jaya, Selangor, Malaysia Brandt Business Services Sdn Bhd Full time

Customer Service Agents – Call Center | Inbound

Location:

Petaling Jaya, Section 16 (Walking distance from MRT Phileo Damansara Station)

Working Hours:

5 working days/week with 2 rotational off days (between Monday - Sunday)

Rotating Shifts:

Morning: 7:30 AM – 4:30 PM

Afternoon: 1:30 PM – 10:30 PM (Afternoon Shift Allowance Provided)

Night: 10:15 PM – 7:45 AM (Night Shift Allowance Provided)

Salary & Allowances:

Basic Salary: RM2,400 – RM3,000

Language Allowance (Mandarin): RM500/month

Night Shift Allowance: Up to RM300/month

Quarterly KPI Allowance: RM400 – RM1,800/month

Training Completion Bonus: RM500 upon passing the training

Job Description

Assist customers via inbound calls, live chat, and email regarding digital banking products and services

Provide accurate information and resolve issues professionally

Maintain strong product knowledge

Record all customer interactions in the CRM system accurately

Meet monthly KPIs

Collaborate with internal teams to improve customer experience

Provide empathetic and effective support

Handle inquiries related to online/mobile banking and other digital platforms

Job Requirements

Diploma/Degree in any related field

Minimum 1 year of experience in Inbound CS (Banking/Finance/e-Wallet/Payment Gateway) is preferred

Candidates with 3–4 years of inbound call center experience are strongly encouraged to apply

Excellent English communication skills (spoken & written) are required

Strong interpersonal skills and customer handling experience

Able to work in a fast-paced environment with high call/chat/email volume

Proficient in Microsoft Office and CRM systems

Familiar with digital banking products

Willing to work rotational shifts, including weekends and public holidays

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM2, RM3,000.00 per month

Work Location: In person



  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per year

    About the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...

  • Contact Centre Agent

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia R Logic Customer Care Services Sdn Bhd Full time 30,000 - 60,000 per year

    Answers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...


  • Petaling Jaya, Selangor, Malaysia Amway Full time

    Job DescriptionApply nowJob Title: Junior Customer Care Agent (Email & Live Chat)Posting Start Date: 10/27/25Posting Location: Petaling Jaya, MYRequisition ID: 42496Primary ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.Provide accurate and comprehensive information about products,...


  • Petaling Jaya, Selangor, Malaysia Startek Full time 25,000 per year

    Customer Service Representative – Startek (Ara Damansara, Selangor)We are looking for enthusiastic individuals to join our Customer Support Team at Startek, a global leader in customer engagement solutions. If you enjoy helping others and thrive in a fast-paced environment, this could be the right opportunity for you.About the Role:As a Customer Service...


  • Petaling Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Philippines and Thailand – and have an ambitious expansion plan to bring a...

  • Call Centre Agent

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Electcoms Berhad Full time 24,000 - 36,000 per year

    CALL CENTRE AGENTJOB RESPONSIBILITIESTo provide first call resolution in an effective and timely manner.To handle customer inquiries in an efficient, courteous and professional manner.To promote our products and services to prospective clients through phone call, email and any other related medias.Able to work both independently and in a team by supporting...


  • Petaling Jaya, Selangor, Malaysia Expeditors Full time

    Company Description We take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership,...


  • Petaling Jaya, Selangor, Malaysia Drakkar Capital International Full time 80,000 - 150,000 per year

    Position OverviewDrakkar Capital International is seeking professional and self-driven Freelance Estate Trust Plan Agents to promote and facilitate membership enrolment into the Estate Trust Plan (ETP), a comprehensive estate planning solution offered in partnership with Perpetual Trustees Berhad (PTB).Agents will promote ETP memberships to the public,...


  • Petaling Jaya, Selangor, Malaysia Music Active Ventures Sdn. Bhd. Full time

    Why You'll Love This RoleRepresent New Balance – a global leader in athletic innovation. You are the ambassador for New BalanceEarn more: Competitive base salary + bonus for punctuality, attendance & quality.WFH flexibility: Chances to earn WFH post-training and probation.Premiere office: get a cup of nice brew coffee in the morning, gaming chair, engaging...


  • Petaling Jaya, Selangor, Malaysia INFRONT CONSULTING GROUP (M) SDN BHD Full time

    As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to messaging, cloud, and cybersecurity services. You will communicate with customers via phone, email, and chat, ensuring all cases are logged and followed up effectively. Working as part of a team, you will help maintain...