Customer Service
2 weeks ago
Job Description:
● Provide professional and empathetic support to customers via inbound phone and chat.
● Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors.
● Guide customers through account management and billing inquiries.
● Maintain accurate records of customer interactions.
● Stay informed on product updates and policies to provide accurate information.
Requirement:
● Excellent communication skills in Cantonese (verbal), Traditional Chinese (written), and English (verbal and written).
● Preferably 1 to 2 years of experience in CSAT-focused customer service.
● Willing to work on shifts 9am-9pm (including weekends). 5 working days, 2 days off (40 hours per week)
● Willing to work 100% Work from Office, onsite in Bangsar South, Kuala Lumpur. There is no hybrid mode possible for the position.
● Only for Local Malaysian
Work Time: 9am-9pm rotational shift including weekends and public holidays.
Work Days : 5 working days and 2 days off (40 hours per week)
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