Customer Quality Engineer

2 days ago

Senai Johor Malaysia Hirehub Management Full time


Company Background:

Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.

Job Responsibilities:

  • Maintain customer relationships: coordinate with the Marketing Department to collect and summarize customer satisfaction evaluations, quality target agreements, special requirements (CSR), expense ledgers, and third-party after-sales resources.
  • Track performance and target management of OEMs, collect and summarize improvement measures, and analyze customer feedback on product quality and performance.
  • Coordinate customer process audits, product audits, and improvement follow-ups.
  • Communicate customer complaints internally in a timely manner and update product quality reports.
  • Analyze, improve, and follow up on customer complaints until closure.
  • Prepare and respond to 8D reports for customer complaints.
  • Communicate customer requirements for inspection reports.
  • Support customer on-site installation verification and technical exchanges (requires business travel).
  • Arrange validation work according to customer requirements.
  • Confirm accountability for customer complaints.
  • Update monthly PPM and improvement plans.
  • Track customer 4M (Man, Machine, Material, Method) changes.
  • Track type test plans and reports.
  • Maintain customer system logins and passwords (weekly login confirmation required).
  • Submit improvement proposals.
  • Summarize accountability for zero-kilometer issues and major internal/external quality problems.
  • Track and summarize problem lists from customer audits.
  • Collect and summarize OEM after-sales return records and analysis reports (zero-kilometer and after-sales).
  • Report special or newly occurring after-sales failures in a timely manner.
  • Analyze customer returns and communicate results to related engineers.
  • Participate in the establishment and maintenance of the quality system, ensuring effectiveness and adaptability.
  • Update the experience database.
  • Handle internal escalations under special circumstances and complete other tasks assigned by leadership.

Job Requirements:

  • Bachelors Degree in Mechanical Engineering, Electrical Engineering, Quality Management, or related field.
  • At least 3-5 years relevant experience in quality engineering, customer quality, or inspection roles (experience in the automotive / motor industry is an added advantage)
  • Strong skills in data analysis, problem-solving methodologies (e.g., 8D, 5 Why, Fishbone), and preparation of technical reports
  • Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across departments and with external clients
  • Proficient in Mandarin, English, and Bahasa Malaysia (to liaise with Mandarin-speaking clients and international teams

Salary Range: RM5k - RM8k

Working hours: Mon-Fri 8am-5.30pm


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