Customer Service Officer
6 days ago
What you'll be doing
- Respond to incoming customer inquiries and requests via email, and chat in a professional and timely manner
- Troubleshoot and resolve customer issues, escalating complex cases as needed
- Escalating queries and concerns, when necessary
- Collaborate with cross-functional teams to ensure customer satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
What we're looking for
- Excellent communication and interpersonal skills, with fluency in both English and Mandarin and Korean
- Strong customer service orientation and the ability to provide exceptional support
- Proven problem-solving and critical thinking skills
- At least 1-2 years of experience in a customer service or call centre environment; Fresh Graduate is welcome to apply
- Able to work on shift rotational including weekend and public holiday
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Language requirement need TOPIK 4-6
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