Outlet Supervisor

2 days ago

Shah Alam, Selangor, Malaysia myBurgerLab Sdn Bhd Full time

Join the myBurgerLab Family

We're searching for a passionate, hands-on leader who can keep the energy high and operations running seamlessly, from great service to great burgers. If you enjoy leading a team, delighting customers, and staying cool under pressure, this role could be your next big step.

What You'll Be Doing

Keep Operations Running Smoothly

  • Oversee daily store operations, including shift scheduling, cleanliness, and smooth service flow.
  • Ensure the outlet runs efficiently while maintaining the unique myBurgerLab atmosphere.
  • Tackle challenges quickly, calmly, and effectively.

Deliver Outstanding Service

  • Lead by example, providing warm, friendly, and memorable experiences for every customer.
  • Handle customer feedback professionally and resolve issues with care.
  • Maintain fast, accurate, and consistently positive service standards.

Maintain High Food Quality

  • Ensure every burger and side dish meets myBurgerLab's standards for quality, taste, and presentation.
  • Follow and enforce all Standard Operating Procedures (SOPs).
  • Monitor consistency, hygiene, and food safety practices.

Lead & Develop Your Team

  • Train, motivate, and guide team members to perform at their best.
  • Support onboarding for new hires and provide ongoing training.
  • Provide regular feedback and cultivate a positive, respectful team culture.

Manage Inventory & Safety

  • Monitor stock levels, manage orders, and minimize wastage.
  • Ensure all equipment is properly maintained and safety standards are followed.
  • Conduct safety briefings, drills, and keep emergency plans current.

What We're Looking For

  • Minimum SPM/STPM/Diploma or higher.
  • 1–2 years of supervisory experience in F&B or similar fast-paced environments.
  • Friendly, approachable personality with strong people skills.
  • Excellent communication and problem-solving abilities.
  • Calm under pressure and adaptable to changes.
  • A team player who values collaboration and good workplace vibes.
  • Willing to work evenings, weekends, and public holidays.
  • Open to Malaysians only.

Why Join myBurgerLab?

  • Fun, supportive culture with real pathways for career advancement.
  • Staff meals provided.
  • Hands-on learning and leadership development opportunities.
  • Additional leave benefits.

Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

  • Additional leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you Malaysian?

Experience:

  • Supervising: 1 year (Preferred)

Work Location: In person

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