Key Account Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Timeless Resin Treasures Full time $55,000 - $120,000 per year

Job Description: Key Account ManagerOverview

We are looking for a proactive and client-oriented
Account Manager
to join our growing team. The ideal candidate is passionate about relationship building, customer satisfaction, and delivering long-term value to clients. In this role, you will manage a portfolio of strategic accounts, ensuring strong engagement, retention, and recurring revenue growth. If you thrive in a fast-paced environment and have exceptional communication skills, we encourage you to apply.

Key Responsibilities
Client Relationship Management

  • Develop and maintain strong, long-term relationships with existing clients to build trust and loyalty.
  • Serve as the main point of contact, handling client inquiries, requests, and escalations promptly and professionally.
  • Monitor client satisfaction, proactively addressing issues to maintain high engagement and retention levels.

Account Growth & Renewal Management

  • Identify opportunities for upselling and cross-selling based on clients' evolving needs.
  • Manage contract renewals, including negotiation of terms and pricing to achieve win-win outcomes.
  • Prepare account status reports, renewal performance updates, and client feedback summaries for internal teams.

Cross-Functional Collaboration

  • Collaborate closely with Sales, Product, Solution, Support, and Marketing teams to ensure alignment with client expectations.
  • Work with technical and delivery teams to support solution design, implementation, onboarding, and post-sales activities.

Requirements

  • Minimum 3 years of experience in software solution sales or account management, with proven success in achieving recurring revenue targets.
  • Excellent communication and presentation skills, with the ability to explain complex solutions clearly.
  • Strong analytical and multitasking abilities, capable of managing multiple clients and deadlines.
  • Highly customer-centric with a focus on delivering long-term client success.
  • Ability to collaborate effectively in a dynamic, fast-paced environment.
  • Knowledge of cloud platforms, computer vision, eKYC, or AI technologies is an advantage.
  • Bachelor's Degree in Business, IT, Computer Science, Engineering, or related fields is preferred.

Key Competencies

  • Client Relationship Management
  • Communication & Presentation Skills
  • Account Planning & Renewal Strategy
  • Customer Success Mindset
  • Analytical & Critical Thinking
  • Cross-Functional Collaboration
  • Problem-Solving
  • Upselling & Cross-Selling Capabilities

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