Junior Executive, Inbound Call
20 hours ago
We are currently seeking an enthusiastic and customer-oriented individual to join our Contact Centre team as Junior Executive, Inbound Call.
Key Responsibilities
- Handle inbound calls professionally and provide accurate information regarding Koperasi Tentera's products, services, and member accounts.
- Attend to member inquiries, feedback, and complaints courteously and efficiently, ensuring prompt resolution.
- Assist in follow-up actions or referrals to relevant departments when necessary.
- Maintain high service quality standards and adhere to company policies and procedures.
- Support Contact Centre operations and participate in any assigned ad-hoc tasks or projects.
- Diploma or Bachelor's Degree in Business Administration, Communication, or related field.
- Minimum 1 - 2 years of experience in a contact center, customer service, or front-line environment. Fresh graduates are encouraged to apply.
- Good communication skills in Bahasa Malaysia and English.
- Pleasant personality, patient, and able to handle high call volumes.
- Computer literate (Microsoft Office, email, CRM systems).
- Willing to work on a 6-month contract, with potential renewal for another 6 months based on performance and business needs.
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