Operations Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia KKday Full time 40,000 - 60,000 per year

Position: Booking Fulfilment

Location: Bangsar South

[About KKday]

KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday

[Job Description]

The Booking Operations Executive is responsible to assist on manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like handle and resolve booking issues or queries and to perform optimisation on processes.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications and provide a simple, rapid, competent support experience.

[Job Responsibilities]

  • Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers and merchants
  • Liaises with internal departments and external merchants to fulfil booking amendments and refunds
  • Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
  • Keeps updated with company procedures and processes
  • Shares merchant feedback with relevant departments for further improvements

We would love to hear from you if…

  • Diploma qualification or higher preferred.
  • Fresh graduates are welcome to apply.
  • Good organisation, attention to details, good time management and takes initiative.
  • Excellent interpersonal and communication skills.
  • Fluent in written and spoken English & Mandarin.
  • Proficiency in MS Office including Word and Excel.
  • Able to work shifts (including weekends, public holidays)
  • A 09:30~18:30
  • E 07:00-16:00

What We Offer

  • Continuous training and development opportunities
  • Experience a dynamic and inclusive work environment
  • Gain regional exposure through working with colleagues across different countries across southeast asia
  • Unlimited beverage & snack supply
  • Seasonal exciting team bonding activities

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