Settlement Operations Center Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hua Ao Full time 120,000 - 240,000 per year

About the Role
 The Settlement Operations Center Manager leads the local settlement operation centre function while orchestrating cross-border collaboration with other regional centers. The role accountable for day-to-day operations including process improvement and the design and rollout of settlement standards and compliance frameworks, ensuring accuracy, reliability and regulatory compliance across multiple geographies and time zones.

Key Responsibilities

  • Lead multiple local teams to ensure smooth daily operation and coordinate cross-border handoffs.
  • Own for the center's performance metrics end-to-end (KPI/OKR) to set the targets, review dashboards and drive continuous improvement.
  • Manage bank accounts and payment operations for multiple entities/funds with proper authorization, segregation of duties and control checks.
  • Ensure adherence to banking/payment regulatory requirements and internal policies; support audits and remediation activities.
  • Collaborate closely with Finance, Risk, and Compliance stakeholders; escalate issues and communicate status proactively.
  • Undertake other settlement-related tasks as required.
  • Coordinate regional coverage, including 24/7 where applicable, incident response and stakeholder communications.

Qualifications

  • Bachelor's degree in Finance, Accounting, Economics or related discipline.
  • 5–7+ years experience in settlement/cash/fund operations within the banking or financial industry
  • Proven leadership experience managing teams of at least 20+ people, including coaching, performance management and workforce planning.
  • Demonstrated ability to lead both local teams and international teams.
  • Knowledge of global clearing/settlement processes, systems and compliance requirements; hands-on with controls and risk mitigation.
  • Excellent communication, stakeholder management and problem-solving skills; able to deliver in a fast-paced environment.
  • Fluent in English and Mandarin (written and spoken).

Preferred Attributes

  • Experience coordinating 24/7 operations across regions and time zones.
  • Exposure to cross-border payment platforms, regional settlement systems and system migrations/automation projects.

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