Assistant Branch Manager Penang

1 day ago


Penang Island Penang, Malaysia U Mobile Sdn Bhd Full time 40,000 - 60,000 per year

The Day-To-Day Activities

Sales & Performance Support

  • Assist the Store Manager in overseeing daily store operations and achieving sales targets.
  • Handle cash management and daily sales reconciliation.
  • Drive individual and team sales performance to meet and exceed targets.
  • Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development

  • Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.
  • Lead the team effectively during assigned shifts.
  • Provide constructive feedback and coaching to team members to improve their performance and skill sets.
  • Assist in the onboarding of new sales associates.

Customer Service & Operations

  • Manage inventory, product displays, and store cleanliness.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Ensure excellent customer service is consistently provided to all customers.
  • Oversee visual merchandising standards to ensure an appealing store environment.
  • Implement company policies and procedures during shifts.

Administrative & Reporting

  • Assist in preparing daily, weekly, and monthly sales reports as required.
  • Ensure accurate data entry for all sales and customer transactions

About You

  • Candidate must possess at least a Diploma or equivalent experience in retail or customer service.
  • At least 1-3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.
  • Proven ability to assist in achieving sales targets.
  • Strong customer service skills with an ability to resolve customer inquiries effectively.
  • Good verbal and written communication skills.
  • Ability to work effectively within a team environment.
  • Proficiency in using point-of-sales systems and basic computer applications.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Ability to work in shifts, including weekends and public holidays.

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