Senior Principal Technology Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia McDermott Full time

Job Overview:

Lead and manage IT operations including resolving issues and guiding the wider Kelidang project team stationed in KL/Offsite fabrication yards. Responsible for provision of Information Technology services for McDermott revenue generating projects incl. Kelidang. Would be working closely with other IT functions and the business in determining how technology might assist in addressing their needs and requirements.

Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Key Tasks and Responsibilities:

  • IT Services rollout and ongoing management for Kelidang project offices in KL/Offsite fabrication yards
  • Installing, configuring, documenting and maintaining PCs and other end users equipments
  • Forecasting and maintaining IT equipment adequacy
  • Establishing and controlling security levels and systems access
  • Planning, implementing and coordinating systems maintenance and backup
  • Analyse the teams' workload and activity to drive efficiency and focus towards TTR's, SLA's and KPI's
  • Providing training and support for end users community
  • IT Operations support for Senior business leadership team. Acting as interface between local management and other IT functions
  • Ensuring that all departmental policies and procedures are followed
  • Lead and manage the team, including hiring, mentoring, and professional development
  • Work with senior management during the budgeting, cost control and reporting process
  • Planning and coordinating operational activities within an organization such as meetings, events, or conferences
  • Maintain communication with functional managers to ensure issues are resolved
  • Generate reports for management in regards to service availability, uptime, and adherence to standard operating procedures and SLAs etc.
  • Continual service improvement through best practise and new and innovative technologies
  • Developing and maintaining relationships with vendors and suppliers
  • Ideal candidate will have updated understanding of IT operations requirements on resolving hardware/ software / mobile and related IT infrastructure issues
  • Must have knowledge of IT Infrastructure, Windows Admins, Data Center management
  • Must be able to resolve issues within the same day
  • Ability to guide team and own resolution of KL issues
  • Handson experience in IT operations in a similar industry with minimum 18 years
  • Technically competent and must have the ability to pick on new technologies immediately / Fast learner
  • Demonstrated ability to perform change management in similar field
  • Strong teamwork and interpersonal skills at all management levels

Essential Qualifications and Education:

  • Degree in Computer Science and related work experience
  • 18 – 20 years' experience in IT Operations Management and new rollouts
  • Advanced skills Microsoft Server OS, MS Azure and Cisco Equipment's
  • ITIL v3/v4 is mandatory
  • CCNA and Microsoft 365 Certified is preferable
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