Sales Support

2 weeks ago

Petaling Jaya, Selangor, Malaysia Beez Fintech Sdn. Bhd. Full time 40,000 - 60,000 per year
Key Responsibilities

Sales

  • Maintain accurate customer and merchant records in the CRM system and Excel databases.
  • Prepare and update sales documentation such as quotations, agreements, and onboarding forms.
  • Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution.
  • Support client onboarding and account setup processes for POS terminals and other payment solutions.

Customer Service

  • Handle incoming customer inquiries via phone, email, seek flow and chat in a professional and timely manner.
  • Provide product information, troubleshoot basic issues, and escalate complex cases to relevant departments.
  • Maintain high levels of customer satisfaction by ensuring prompt follow-up and resolution of issues.
  • Assist merchants with after-sales support, including transaction or technical-related queries.

Marketing Partner Support

  • Assist in resolving Marketing Partner (MP) issues and inquiries.
  • Provide onboarding and training sessions for new Marketing Partners.

Qualifications & Requirements

  • Diploma or bachelor's degree in business administration, Marketing, or a related field.
  • 1–3 years of experience in sales coordination, customer service, or partner support (experience in fintech, payments, or POS solutions is an advantage).
  • Customer-focused mindset with a proactive approach to problem-solving.
  • Able to work independently while collaborating effectively within a team.

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