Renewals Specialist

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About the role:

Renewals and recurring revenue are integral parts to Access' success as a company, and the Renewals Specialist is a key player supporting the Renewals team to deliver revenue growth and improve the customer experience. This is an analytical and customer-facing position.  The right candidate must have the technical skills and attention to detail to track, analyze, and process large amounts of data, as well as the people skills necessary to interact internally, build positive relationships, and provide world-class service to customers.

Day-to-day, you will:

• Manage customer cancellation requests in Salesforce CRM system
• Validate customer cancellation requests and contractual documentation to ensure correct termination dates are applied
• Communicate with customers relating to their contractual termination dates
• Provide information to customers to ensure smooth off-boarding experience
• Process cancellation and down-sell orders in the billing system
• Review customer accounts and provide credit note requests where necessary
• Understand price uplift strategy to enable management of customer price uplift queries
• Negotiate with customers relating to price uplift queries to minimise revenue loss
• Own customer queries and works with the customer and internal stakeholders to resolve queries and deliver excellent customer service
• Support Sales and Account Management, Customer Success and Retentions teams in their interactions with customers and preparation of commercial offerings

As a well-rounded Renewals Representative, your Skills and Experiences likely include:

•      Excellent written and verbal communication and comfortable speaking over the phone with clients.

•      Ability to multi-task in a fast-paced environment.

•      Skilled at problem solving and navigating challenging situations in a professional manner.

•      Able to work independently or in a group setting.

•      Highly self-motivated and able to work effectively with on-site and virtual teams.

•      Critical thinker who can find ways to improve and automate processes.

•      Proficient with Microsoft Office applications: Outlook, Word, and Excel.

•      Confidence in self and organisation, and a 'can-do' attitude in the face of change.

•      Knowledge of basic accounting and finance a plus

•      Previous sales or customer-facing experience a plus.

•      Experience with Salesforce a plus.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.