Call Centre Execuctive

2 weeks ago

Johor Bahru, Johor, Malaysia Agensi Pekerjaan Ideal Reliance Full time 33,600 per year

Job Summary:

We are looking for a proactive and customer-oriented individual to join our Service Centre team. The role involves providing support to customers via hotline and email, mainly handling e-commerce-related inquiries. The ideal candidate should be able to communicate effectively, resolve customer issues in a timely manner, and ensure a positive customer experience.

Job details:

  • Location: Johor Bharu
  • Job type: 12 months contract (yearly renewable)
  • Salary: Up to RM2,800 per month

Key Responsibilities:

  • Handle inbound hotline calls and respond to customer emails professionally.
  • Provide accurate and timely responses to e-commerce-related inquiries.
  • Record and update customer information and cases in the system.
  • Investigate and resolve issues by liaising with internal teams when necessary.
  • Ensure high levels of customer satisfaction and adhere to company service standards.
  • Perform other ad-hoc support duties as required.

Requirements:

  • Mandarin Speaker
  • Education: Minimum SPM / Diploma / Degree (depending on experience level).
  • Fresh graduates are encouraged to apply (training will be provided).
  • Strong communication skills (verbal & written).
  • Ability to work independently and in a team.
  • Prior experience in e-commerce or customer service is an added advantage.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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