Project Officer

1 day ago

Petaling Jaya, Selangor, Malaysia Maclean Services Sdn Bhd Full time
Key Responsibilities

Team Management

  • Recruit, monitor, and manage a team of professional service crew members.
  • Provide guidance, coaching, and leadership to subordinates, ensuring motivation and welfare are maintained.
  • Arrange collection of appointment letters for newly hired employees.
  • Prepare annual and off-day planners for Project Supervisors and Leading Crew.
  • Assist in conducting performance reviews and appraisals of service crew.
  • Promote Safety and Health awareness among all service crew members.

Operational Planning & Scheduling

  • Plan and prepare daily and monthly schedules, highlighting key priority areas.
  • Ensure accurate attendance registration and re-deployment of service crew as needed.
  • Develop contingency plans to prevent manpower shortages, especially during festive seasons.
  • Prepare schedules, Gantt charts, and checklists before new project commencement.
  • Ensure all tasks are carried out as per the cleaning checklist and work done acknowledgements are completed.

Site Supervision & Inspection

  • Conduct regular site inspections as per client visit schedules.
  • Ensure all documentation (Work Done Acknowledgement, Daily Cleaning Checklist, etc.) is completed and properly filed.
  • Monitor that all sites adhere to cleaning standards and schedules.
  • Assist in handling suppliers and subcontractors (janitorial, landscaping, pest control, handyman services, etc.).

HR & Administrative Support

  • Assist HR with the compilation of overtime, medical, and leave records.
  • Support HR in hostel inspections and foreign worker welfare (immigration issues, FOMEMA check-ups, etc.).
  • Handle documentation related to employee claims, leave, and welfare.

Equipment & Inventory Management

  • Ensure all tools, materials, and machinery are clean, accounted for, and stored properly.
  • Monitor stock levels of cleaning equipment and materials and raise orders as needed within budget.
  • Ensure correct and safe use of cleaning chemicals, maintaining Safety Data Sheets (SDS) at all sites.

Reporting & Documentation

  • Produce weekly and monthly reports including overtime, turnover, training, evaluation, and incident records.
  • Submit reports to superiors as scheduled.
  • Maintain and update operational documentation and records.

Client Relations

  • Liaise with clients to ensure satisfaction with services provided.
  • Investigate and address client feedback promptly.
  • Take corrective actions to resolve service issues.

Emergency & Ad-Hoc Duties

  • Assist in performing Project Supervisor duties during emergencies or staff shortages.
  • Respond to ad-hoc or emergency calls (e.g., flood, fire, disaster recovery).
  • Perform additional tasks as assigned by superiors.

Continuous Improvement

  • Review and improve departmental efficiency, processes, and procedures.
  • Recommend service improvements and operational enhancements.
  • Continuously develop self and maintain knowledge in the relevant field.

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