Technical Support Engineer

2 days ago

Ipoh, Perak, Malaysia One Mobile Care (Realme) Sdn Bhd Full time 24,000 - 48,000 per year

Job Description

  • Inspect the company's branded product for any deficiencies.
  • Troubleshoot both the hardware and software of the company's branded product.
  • Undertake the repair and replacement of components in the company's branded product.
  • Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.
  • Document all the components utilised during the repair process.
  • Responsible for stock arrangements for all service centres.
  • Conduct a stock check and report to the warehouse team when necessary.
  • Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.
  • Arrange for the return of faulty IW and OOW parts to the warehouse.
  • Maintain service performance, discuss, and enhance service centre KPIs.
  • Address emergencies such as customer complaints, stock discrepancies, and others.
  • Report the service centre's status to headquarters and devise appropriate strategies.
  • Collaborate with colleagues to identify challenges and implement effective solutions.
  • Document all the necessary information such as Google's account password and others.
  • Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.
  • Handle incoming and outgoing calls to address customer inquiries.
  • Execute additional administrative tasks as necessary.
  • Contact customer for the completion of the device repair.
  • Submit weekly financial reports to Finance and remit service centre earnings to the company.
  • Any other assigned duties and responsibilities from time to time.

Requirements

  1. Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

  2. Candidates must be knowledgeable in Smartphone repair and testing.

  3. Minimum 1-year technical experience.

  4. Strong attention to detail and able to deliver within assigned deadlines.

  5. Possess positive interpersonal communication skills and keen to learn.

  6. Work well in a team environment and be a collaborative team player.

  7. Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Job Type: Contract

Pay: RM2, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Experience:

  • Smartphone Repair Technician: 1 year (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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