Customer Service Executive

We are seeking a proactive and customer-focused Seafreight Customer Service Executive to join our growing logistics team. This role is essential in managing and coordinating all sea freight operations while ensuring excellent customer satisfaction and timely delivery of services.Key Responsibilities:Handle daily operations for import and export sea freight...

CUSTOMER SERVICE EXECUTIVE – GOLDFINCH JEWELRY SDN. BHD.Employment Type: Full-TimeResponsibilitiesProvide friendly, professional, and timely support to customers through WhatsApp, social platforms, and online channels.Assist customers with product inquiries, order placements, sizing guidance, and after-sales support.Present and explain product features,...

Key ResponsibilitiesCustomer Reception & HospitalityWelcome and greet customers upon arrival in a professional and friendly manner.Ensure customers are attended to with appropriate refreshments and comfort.*Customer Communication & EngagementHandle customer inquiries via phone, email, messaging platforms, and in person promptly and professionally.Conduct...

Welcome and Greet Customers:Welcome customers as they enter the center.Ensure customers are attended to with food and drinks.Customer Communication:Respond to customer inquiries via phone, email, or in-person.Answer telephonic and email inquiries promptly.Conduct service reminders through SMS, WhatsApp, email, or phone calls.Inform customers of deals and...

ESSENTIAL FUNCTIONSThe Customer Service cum Digital Marketing Executive is responsible for enhancing the company's digital presence and customer experience.This role focuses on improving and maintaining the website, managing Salesforce CRM, supporting PR-related activities, and executing digital marketing initiatives to strengthen brand visibility, customer...

Customer Service (CSR) ResponsibilitiesPartner with Sales to manage all communication with distributors (Distis) and customers.Serve as the main contact point for Distis and Sales on all operational matters.Handle standard order management, including order updates, pull-ins, push-outs, cancellations, and billing-related coordination.Support RMA processes,...

ResponsibilitiesAct as the main point of contact for customers regarding orders, shipments, and service requests.Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.Monitor and report customer service KPIs and ensure SLAs are met.Conduct basic root cause analysis for service issues and work with internal teams...

Responsibilities:Act as the key window towards customer for Feedback, Quotation and Order Management.Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement.Assist Manager to process RFQ with the objective to Quote to Win.Work proactively to accomplish assigned KPIs which included but...

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized. At EasyParcel, we envision a world where logistics isn't just about moving goods from point...

Handle incoming/outgoing calls and emails within the targeted service levelsAct as the subject matter expert and provide coverage advice to customers on their enquiriesWork with inter-departments to resolve customers' enquiriesProvide excellent service to all our customers at all times and achieve targeted customer satisfaction scoreIssue Letter of...