Service Desk Specialist with Mandarin

2 days ago

Petaling Jaya, Selangor, Malaysia HEMMERSBACH Malaysia Sdn Bhd Full time 36,000 - 54,000 per year

Job tasks

  • Provide remote L1 Support to End Users;
  • Analyzing problem & putting correct resolution in place;
  • Troubleshooting and relating resolution procedures to non-technical end- users,
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
  • Monitoring the correct timelines (SLA)
  • Contact with the end user via phone, e-mail & chat,
  • Providing input toward Knowledge base maintenance.

Required skills

  • Excellent communication skills in English and Mandarin language
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
  • Rotational weekend shift
  • Fully onsite
  • Work on Malaysia public holiday and receive replacement leave.
  • Dayshift (7.30am - 4.30pm, 8.30am - 5.30pm, 10am - 7pm) & no night shift

Job Types: Full-time, Permanent

Pay: RM3, RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • What is your notice period?
  • What is your current salary?
  • What is your expected salary?
  • Are you Malaysian?

Work Location: In person

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