Customer Service Specialist JAPANESE
1 day ago
Job description:
- Language- Japanese
- Shift- B/W 7AM TO 10:30PM
- Location- Cyberjaya
Qualifications
- Proficiency in
Japanese
(spoken and written) and
English
. - Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on
rotational shifts
, including weekends and public holidays. - Based in Johor or willing to relocate.
What We Offer
- Competitive salary and benefits package.
- Paid training and career development opportunities.
- A supportive and diverse work environment.
- Opportunities to grow within the company.
Responsibilities
- Handle incoming customer inquiries via email and chat in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.
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