Customer Service Representative

1 week ago

Cyberjaya, Selangor, Malaysia Commerce Dot Com Sdn Bhd Full time

KEY RESPONSIBILITIES

  • Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
  • Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
  • Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
  • Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
  • Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
  • Maintain and update customer records in the system with precision and attention to detail.
  • Ensure compliance with data privacy policies while handling sensitive customer information.
  • Stay updated on products, services, and promotions to provide relevant and informed assistance.
  • Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

  • Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Fluent in English and Bahasa Malaysia (additional languages are a plus).
  • Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
  • A good understanding of the company's products and services is necessary to deliver accurate and effective customer support.
  • Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
  • Strong customer service mindset with a genuine passion for assisting others.
  • Willingness to work flexible shifts, including both day and night rotations.
  • Prior customer service experience is an added advantage.

LOCATION

Cyberjaya & Petaling Jaya.

WHY JOIN US

  • Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
  • Rest easy with our group term life coverage, providing you with security and assurance.
  • Stay energized with meal credit that keep you fueled throughout the day.
  • An in-house futsal court, badminton court, plus a gym for post-work workouts.
  • A variety of fun-filled events and gatherings to unwind.
  • Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

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